ServiceNow Architect

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 15%

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Norseman Services

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🎖️ Defense

🏢 Enterprise

Consulting • Defense • Enterprise

Norseman Services is a ServiceNow-focused enterprise platform consulting firm that builds and fixes large-scale, high-stakes ServiceNow implementations. They provide advisory, architecture, and implementation across the full ServiceNow platform (ITSM, CSM, CMDB/CSDM, ITOM, SPM, SecOps, Now Assist), with emphasis on AI readiness, automation, security & risk, and long-term governance. The company concentrates on federal, defense, healthcare, higher education, and other regulated environments where clearance and auditability matter, and is positioned as a rescue/remediation partner that staffs senior, cleared consultants to deliver durable outcomes beyond go-live.

📋 Description

• Lead solution architecture and platform design discussions for ServiceNow implementations, enhancements, and transformation initiatives • Translate business and technical requirements into scalable solution designs, implementation approaches, and governance recommendations • Partner with customers, delivery leaders, developers, business analysts, and platform owners to align architecture with business goals and long-term platform health • Provide architectural guidance across ServiceNow products and capabilities • Establish and reinforce best practices for configuration, customization, integrations, security, testing, documentation, and upgrade readiness • Guide data architecture decisions involving APIs, integrations, data modeling, transformation, service relationships, CMDB, and CSDM • Contribute to platform roadmaps, environment strategy, technical documentation, and architecture reviews • Mentor technical team members and elevate solution quality throughout the delivery lifecycle

🎯 Requirements

• At least five years of meaningful ServiceNow architecture experience supporting digital transformation and platform strategy • Strong knowledge of ServiceNow platform architecture, solution design, governance, and delivery best practices • ArchX, CTA, or comparable ServiceNow architecture experience or credentials • Ability to move between strategic architecture conversations and practical delivery execution • Deep expertise in one or more areas such as ITSM, ITOM, ITAM, CMDB/CSDM, SecOps, HRSD, CSM, SPM, FSM, IRM, Now Assist, integrations, workflow design, governance, or automation • Strong communication skills and experience working directly with customers, technical teams, and organizational leadership • Demonstrated ability to recommend scalable, maintainable platform decisions • ServiceNow certifications such as CSA, CAD, CIS, CTA, or other relevant credentials are nice to have • Experience in consulting, managed services, or enterprise platform ownership is nice to have • Experience supporting federal, regulated, or security-conscious environments is nice to have • Hands-on ServiceNow implementation experience is nice to have • Experience with industry solutions such as HCLS, PSDS, or TPSM is nice to have • Candidates must be located in the United States • A security clearance is not required for every assignment; active federal security clearance is encouraged but not required

🏖️ Benefits

• Fully remote work within the United States • Medical, dental, and vision insurance • 401(k) benefits • Small, collaborative team backed by the resources and stability of Norseman Defense Technologies • Opportunities to solve consequential platform challenges for federal, healthcare, and regulated-enterprise clients • Opportunity to work alongside experienced ServiceNow professionals in a senior-led delivery environment

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