Implementation Manager

Job not on LinkedIn

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $70k - $86k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

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North

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

North is a comprehensive payment solutions provider. Specializing in point of sale systems, payment processing, and merchant services, North offers a wide array of products to streamline business operations both online and offline. Their services include secure mobile payments, ecommerce gateways, POS solutions, and back-office tools such as invoicing, reporting, inventory management, and customer loyalty programs. North supports diverse industries, including retail, restaurants, healthcare, gaming, and more, with robust solutions tailored to specific business needs. They offer scalable options for enterprises and franchises and provide APIs for developers to create integrated payment solutions. Committed to security, North ensures all transactions are PCI DSS-validated with advanced encryption and tokenization.

📋 Description

• Plan, install, train, and provide support for new and existing point of sale clients. • Configure and install point of sale software and hardware in conjunction with client teams. • Research and facilitate resolution of implementation issues at client sites. • Provide technical assistance and support for computer systems, hardware, and software. • Manage pre-implementation projects, including planning, scheduling, and client preparation. • Implement live systems on site and train staff. • Develop post-implementation plans, obtain client sign-offs, and document implementation and training details. • Respond to client service requests and resolve issues to client satisfaction. • Recommend and perform system upgrades. • Diagnose and resolve hardware, software, and user-error problems by phone and on site. • Own calls and participate in problem resolution through escalation and follow-up. • Stay current through meetings, seminars, and technology publications. • Participate in the after-hours On Call rotation. • Assist with training Customer Support and Sales personnel and participate in sales presentations. • Serve as a level-three escalation path for the support department.

🎯 Requirements

• Bachelor's Degree or equivalent combination of education and work experience. • Minimum of 3 years experience in point of sale implementation and/or support. • Certified Payment Professional (CPP) or able to attain in 12 months. • Ability to understand each merchant's unique needs, develop a plan of action and coordinate team efforts to provide the solution. • Ability to provide world-class customer service, communicate well and a keen attention to detail. • Valid driver's license. • 85% travel requirement. • No sponsorship is available for this position at this time.

🏖️ Benefits

• Medical, Dental, & Vision Coverage • Flexible Paid Time Off • 401(k) + Match • Mental Health Support & Well-Being Program • Paid Maternity & Paternity Leave • Education Assistance • Company-funded Lifestyle Spending Account