Account Support Specialist – Account Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Northstar Recycling

WebsiteLinkedInAll Job Openings

201 - 500 employees

At Northstar Recycling, everything we do starts with one simple fact: waste has value. By working with us, you not only make money, you also send a strong message to your customers and staff that you care about doing what’s right. It’s a win-win for your business and the environment. Northstar Recycling has the scope and resources to handle all recyclables anywhere in the country. We apply our recycling expertise to design a customized program to quickly increase your revenues and achieve Zero Waste to Landfill and other key environmental objectives. Give us a call today to talk about how doing the right thing pays off.

📋 Description

• Build and maintain relationships with assigned clients and outlet partners • Respond to questions, requests, and service needs professionally and promptly • Coordinate daily transactions and service activities • Troubleshoot service issues, identify solutions, and escalate when needed • Review, verify, and maintain transactional data including service pricing, shipment weights, and account data • Complete routine reporting and support accounting-related activities • Gather and reconcile monthly information to support Finance and month-end close • Identify discrepancies, investigate causes, and collaborate with teams and partners to resolve them • Navigate multiple systems, including AI-enabled tools, to manage information and streamline workflows • Identify process improvements and solve recurring challenges • Adapt to changing priorities while maintaining accuracy, responsiveness, and follow-through • Collaborate with Operations, internal departments, clients, and outlet partners to deliver exceptional customer service

🎯 Requirements

• 1–2 years of experience using Microsoft Excel and Outlook • Strong proficiency in everyday business applications • Strong organizational, communication, problem-solving, and time-management skills • Experience managing multiple responsibilities while maintaining accuracy and meeting deadlines • Ability to work Monday–Friday, 8:00am–5:00pm Eastern Time • Must reside in the Eastern or Central Time Zones • Must be authorized to work for any employer in the United States • Nice to have: experience in customer service, account support, business operations, logistics, database/CRM/ERP systems, or AI-enabled tools • Periodic compensated on-call coverage outside regular business hours is required

🏖️ Benefits

• Health, dental, and vision insurance with employer contribution to premiums • 401(k) retirement plan with 100% match on the first 4% of pay contribution, immediately vested • Company-sponsored short-term, long-term, and life coverage • Supplemental and voluntary benefit programs • Competitive PTO including vacation time, sick time, 7 observed federal holidays, and 3 floating holidays • Additional time off for volunteer efforts • Fully remote working environment • Virtual culture and teambuilding events • Educational resources and training • Professional development opportunities • Formal mentorship programs • Affinity Groups and DEIB Employee Resource Group • Coaching culture and opportunities for promotion