Customer Service Representative

🔥 4 minutes ago

🇺🇸 United States – Remote

💵 $51.5k - $65.7k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Deliver timely, accurate, and professional support to customers through various communication channels • Resolve inquiries, troubleshoot issues, and provide product information • Collaborate with internal teams to escalate and resolve complex concerns • Contribute to continuous improvement by sharing customer feedback and insights • Respond to customer inquiries via phone, email, and chat • Identify customer needs and recommend appropriate solutions or products • Document and track customer interactions and issues using CRM tools • Assist customers with account setup, product usage, and troubleshooting technical problems • Maintain up-to-date knowledge of company products, services, and policies • Work collaboratively with cross-functional teams to ensure seamless resolution of customer concerns • Meet or exceed individual and team performance targets

🎯 Requirements

• High school diploma or equivalent; associate or bachelor’s degree preferred • Minimum 1-2 years of experience in customer service or a related role, preferably in a software or technology environment • Excellent communication skills, both written and verbal • Strong problem-solving abilities and a customer-centric mindset • Comfortable using CRM software and other customer support tools • Ability to work independently in a remote setting with reliable internet access • Detail-oriented, organized, and able to manage multiple tasks simultaneously • Flexible schedule availability to accommodate various time zones is a plus

🏖️ Benefits

• Competitive salary with performance-based incentives • Fully remote work environment promoting work-life balance • Comprehensive health, dental, and vision insurance options • Paid time off and holidays • Ongoing professional development and training opportunities • Supportive and inclusive company culture focused on growth and collaboration