Customer Happiness Manager

Job not on LinkedIn

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $70k - $87k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nory

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🏨 Hospitality

🍽️ Food & Beverage

💼 Consulting

Hospitality • Food & Beverage • Consulting

<Nory> Nory is an AI-powered SaaS platform that centralises restaurant operations into a single system to reduce waste, cut labour costs, and improve margins. It offers modules for inventory management, workforce scheduling, payroll, business intelligence and integrations with POS and accounting systems, and also provides hospitality-focused financing. Nory serves independent restaurants, franchise networks, multi-location and enterprise groups with tools and AI recommendations to streamline operations and scale efficiently.

📋 Description

• Communicate with families via phone, email, and chat to resolve inquiries, deliver exceptional support, and foster lasting brand loyalty • Recruit, train, mentor, and manage an additional customer support team member • Delegate daily operational tasks • Nurture the NORY family community through creative, proactive engagement initiatives, including tailored newsletters and family outreach • Oversee customer-related administrative duties, including data entry and operational reporting • Assist with student programming and scheduling • Lead partnership development, community events, enrollment optimization, and cross-functional process improvements • Collect and interpret family feedback to influence program quality

🎯 Requirements

• 5+ years of experience in customer success, customer support, account management, or marketing • Exceptional empathy and communication skills, with a proven track record of building long-term community relationships • Highly proactive in transforming customer insights into operational improvements • Solution-oriented mindset • Purposeful, results-driven, and highly accountable to deadlines and commitments • Receptive to feedback, continuously learning, and dedicated to working as a collaborative team player • Extensive experience navigating or working within the NYC parenting or education market is highly preferred • Updated resume required • Response to the application prompt required

🏖️ Benefits

• Comprehensive Health, Dental, and Vision benefits • 401(k) plan eligibility available for staff after 12 months of service • Generous Paid Time Off (PTO) program • Paid holidays