Scaled Customer Success Manager

🕒 6 days ago

🏢🏡 San Francisco – Hybrid

💵 $110k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Notion

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

☁️ SaaS

⚡ Productivity

🤖 Artificial Intelligence

SaaS • Productivity • Artificial Intelligence

Notion is a collaborative AI-powered workspace and productivity platform that combines notes, docs, knowledge base, project management, calendar and email with built-in AI agents to automate repetitive tasks, summarize meetings, surface enterprise search results, and streamline team workflows. Available as web and native apps and offered primarily as a subscription SaaS, Notion centralizes knowledge and integrates with other tools to boost team productivity and reduce tool sprawl.

📋 Description

• Manage a large portfolio of customers in AMER. • Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs. • Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption. • Work cross functionally with sales partners to ensure strong adoption of Notion. • Serve as our in-house product ambassador to help customers maximize ROI from Notion. • Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion. • Proactively identify customers who aren’t maximizing their opportunity with Notion and create action plans to help them achieve success. • Inform and influence our overall growth strategy.

🎯 Requirements

• 3+ years experience at a fast growing software company • Track record of success in Customer Success or Account Management role • Experience of managing a large volume of accounts • Strong intrinsic motivation to be a top performer and contribute to a team • Growth mindset and thrive in the building stage of a nascent team • Motivated by seeing others succeed and grow when you partner with them • Highly adaptable, easily acclimating to a rapidly changing business and industry • Love getting to know new people and helping them solve their business problems • Curious and willing to adopt AI tools to work smarter and deliver better results

🏖️ Benefits

• highly competitive cash compensation • equity • benefits