Senior Strategic Customer Success Manager, Big Tech – AI

🕒 May 20

🏢🏡 San Francisco – Hybrid

💵 $140k - $165k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Socure

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🤖 Artificial Intelligence

🔐 Security

💸 Finance

💰 $450M Series E on 2021-11

Artificial Intelligence • Security • Finance

Socure is a leading platform for digital identity verification and trust. Utilizing advanced predictive analytics, artificial intelligence, and machine learning technologies, Socure leverages vast online and offline data intelligence including email, phone, address, IP, and device information to verify identities in real-time. Their solutions address challenges in onboarding, login authentication, account takeover prevention, and contact center operations. Socure's AI-powered platform excels in combating identity fraud, ensuring compliance, and enhancing user experiences across various industries such as financial services, eCommerce, online gaming, and crypto.

📋 Description

• Build trusted relationships with executives and operational stakeholders across customer organizations. • Act as the customer’s advocate internally, ensuring their needs influence product, support, and go-to-market priorities. • Lead joint success planning to align customer goals with solution capabilities. • Lead executive business reviews (EBRs) with data-driven updates on ROI, outcomes, and roadmap alignment. • Identify risks early and orchestrate internal resources to mitigate churn. • Take ownership of managing and resolving critical escalations with urgency and transparency.

🎯 Requirements

• 5+ years of experience in customer success or account management • Excellent communication and interpersonal skills • Ability to build relationships with executives and stakeholders • Experience in strategic planning and execution • Ability to analyze account health metrics and provide insights • Experience in fostering customer advocacy and engagement

🏖️ Benefits

• Offers Equity • Offers Commission