Customer Success Lead

🕒 May 13

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Numeral (YC W23)

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

🛍️ eCommerce

☁️ SaaS

📋 Compliance

💰 $500k Pre Seed Round on 2023-04

eCommerce • SaaS • Compliance

Numeral is a company backed by Y Combinator that offers an automated solution for sales tax compliance, targeting eCommerce and SaaS businesses. Their platform helps clients connect their businesses, monitor sales, register in tax applicable states, collect appropriate taxes, and remit them in a streamlined process. By automating and managing various aspects of sales tax registration, collection, and remittance, Numeral enables businesses to significantly reduce the time spent on these tasks to under five minutes per month. Trusted by leading businesses, Numeral provides a reliable, all-in-one platform ensuring timely compliance across numerous tax jurisdictions, simplifying the complex world of sales tax for its users.

📋 Description

• Build the Customer Success function from the ground up • Own strategic customer relationships and ensure measurable value from Numeral’s platform • Drive adoption, retention, and customer health while owning key metrics • Create scalable operational processes for a growing customer base • Act as the voice of the customer internally and influence roadmap priorities • Implement AI-forward workflows and automation to improve customer engagement

🎯 Requirements

• Experience building or scaling Customer Success, Account Management, or Post-Sales functions in high-growth startup environments • Deeply focused on customer outcomes • Track record of improving adoption, retention, customer satisfaction, and long-term account growth • Ability to think strategically while also solving operational challenges • Experience implementing scalable workflows, defining customer success metrics, and managing complex customer relationships across enterprise and mid-market environments • Excited about leveraging AI tools, automation, and operational systems to improve customer experience • Strong communicator with ability to build credibility with executives and collaborate across teams

🏖️ Benefits

• Competitive compensation • Meaningful equity • Significant growth opportunity