Manager, Partner Success

🕒 May 19

🏢🏡 San Francisco – Hybrid

💵 $135k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

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Side

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏠 Real Estate

☁️ SaaS

Real Estate • SaaS

Side is a company revolutionizing the real estate industry by empowering top-producing agents, teams, and independent brokers to create and grow their own boutique real estate companies. With a focus on ownership, growth, productivity, and community, Side provides a platform that supports agents by handling back-office tasks, allowing them to focus on serving their clients and managing their businesses effectively without the burdens of operating a traditional brokerage. Side's technology streamlines transaction management, promotes productivity, and fosters a community of top agents who share best practices and growth strategies. Operating in several states, Side partners with high-achieving real estate professionals to help them achieve significant growth and success.

📋 Description

• Manage a team of Partner Success Managers to build productive relationships, define the strategic direction and enable partner business growth through. • Serve as the primary account owner and strategic partner for a portfolio of real estate partners. • Build trusted, long term relationships and develop strategic account plans aligned to partner goals and Side’s objectives. • Lead annual business planning and ongoing operational support to improve performance, efficiency, and platform adoption. • Support growth by identifying expansion opportunities through existing partner relationships, referrals, and market insight. • Act as a connector between partners, Sales, and internal teams to advance well aligned opportunities. • Coach partners through regular virtual and in person meetings focused on performance, operations, and execution. • Spend time in market visiting partners, attending key meetings, and building strong local relationships to deepen partnership and understand on the ground needs. • Represent Side at partner, community, and industry events to strengthen relationships and reinforce Side’s presence in the market. • Proactively identify risks, coordinate cross functional support, and ensure strong retention and partner satisfaction. • Maintain accurate documentation and represent Side in partner and industry events.

🎯 Requirements

• 4+ years of experience in strategic account management, operations, consulting, business management, or business ownership. • Residential real estate experience required, with strong understanding of brokerage operations. • Proven ability to build credibility and influence senior stakeholders. • Prior people leadership experience, including managing, coaching, and developing high performing customer facing teams. • Strong operational and financial acumen, including familiarity with brokerage or team P and Ls. • Excellent communication, organization, and problem solving skills. • Comfortable working independently in a fast paced, evolving environment. • Relationship driven, service oriented, and community minded.

🏖️ Benefits

• Stock options • Best-in-class benefits, including 100% healthcare coverage (medical, vision and dental) • Flexible PTO • Learning & Development credit • Pet-friendly environment