Associate Director – Content Workflow Strategy, Delivery

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $145.6k - $270.4k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Define a future-forward vision and prioritized roadmap for content supply chain capabilities across process, governance, data, and technology • Manage cyclical optimizations, release milestones, and reportable outcomes • Engineer, deploy, and continuously improve integrated content supply chain processes and frameworks • Ensure consistent application of the operating model through standardized ways of working, frameworks, and methodologies • Identify, test, optimize, and scale automation and AI-enabled solutions while retaining human oversight • Partner with cross-functional subject-matter experts, Marketing Technology, and external vendors • Convert business needs into problem statements, process flows, testing plans, and measurable outcomes • Ensure process and platform enhancements meet internal and external standards through audit-ready controls and documentation • Collect and leverage operational data, customer feedback, and issue patterns to diagnose root causes and prioritize improvements • Define, track, and analyze KPIs such as cycle time, rework, right-first-time, throughput, compliance, and adoption • Communicate performance, considerations, and investment cases to leadership and stakeholders • Collaborate with advertising agencies, marketers, MLR, Compliance, capability builders, and executives to deliver an integrated AI-enabled operating system

🎯 Requirements

• BA/BS degree in a related field (e.g., Marketing, Operations, Industrial Engineering, Business Administration, Information Systems) • 5+ years of experience in Marketing Operations/Content Operations • Knowledge of content approval processes (PRC, MLR, MAP) and content lifecycle practices • Strong understanding of regulated content, claims, and metadata strategy • Strong analytical and systems-thinking abilities • Working knowledge of integrated MarTech ecosystems, including Aprimo, Veeva, Salesforce, Adobe Experience Cloud, and Workfront • Ability to translate platform capabilities, including automation and AI, into scalable process improvements • Excellent written and verbal communication skills • Ability to translate complexity into clear processes, requirements, documentation, and executive-ready narratives • Proven ability to manage a portfolio of work, including roadmaps, enhancements, experimentation, and continuous improvement • Strong prioritization and attention to detail • Track record of delivering measurable improvements under tight timelines • Ability to influence and align cross-functional stakeholders in a matrixed environment • Comfort operating in ambiguity and change • Ability to build new capabilities from concept through adoption • Agile Scrum Master or Product Owner Certification (desirable) • Six Sigma Green or Black Belt Certification (desirable)

🏖️ Benefits

• Performance-based cash incentive • Potential eligibility for annual equity awards, depending on role level • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves • Reasonable accommodations for individuals with disabilities

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