Associate Director, Customer Engagement Communications

🕒 June 26

🇺🇸 United States – Remote

💵 $126k - $234k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Support development and execution of high-impact strategic communications for the Novartis US Customer Engagement organization • Translate strategy, leadership direction, and business milestones into clear, compelling communications • Build integrated communications strategies and plans aligned to Customer Engagement priorities • Shape change and transformation-focused narratives communicating priorities, decisions, rationale, and progress • Partner with transformation and change teams to drive clarity and adoption of new initiatives and ways of working • Develop executive communications content, including talking points, executive briefs, and presentations • Develop associate communications for field and HQ-based teams • Support communications for town halls, leadership meetings, and all-field forums • Lead written and visual content development for internal channels, including articles, videos, and digital assets • Support management of channels and content calendars • Monitor engagement metrics and feedback to track sentiment and improve communications effectiveness • Work closely with senior leadership, Customer Engagement partners, and cross-functional teams

🎯 Requirements

• Bachelor’s degree required from 4-year college or university, preferably in communications, public relations, journalism, or a related field • 6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles • Demonstrated experience supporting senior leaders with executive-level communications • Demonstrated experience in change and transformation communications • Experience working in matrixed organizations and collaborating across functions • Pharmaceutical experience required • Ability to leverage approved AI tools and programs strategically and responsibly • Ability to support large, geographically dispersed teams • Familiarity with digital communication platforms and internal communications tools • Company will not sponsor visas for this position

🏖️ Benefits

• Performance-based cash incentive • Eligibility to be considered for annual equity awards, depending on the level of the role • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves • Reasonable accommodation for individuals with disabilities