Associate Director, Customer Engagement Communications

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $126k - $234k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💊 Pharmaceuticals

🧬 Biotechnology

⚕️ Healthcare Insurance

Pharmaceuticals • Biotechnology • Healthcare Insurance

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Help build integrated communications strategies and plans aligned to Customer Engagement priorities and grounded in a deep understanding of customer-centricity, pharmaceutical field organization dynamics, evolving healthcare and communications trends • Assist in shaping change and transformation focused narratives that clearly communicate priorities, decisions, rationale and progress to key stakeholders • Partner with transformation and change teams to support communications that drive clarity and enable adoption of new initiatives and ways of working • Develop executive communications content in support of business milestones including talking points, executive briefs, presentations • Develop associate communications that keep field and HQ-based teams informed, engaged, and aligned • Support communications for large organizational meetings including town halls, leadership meetings and all-field forums • Lead the development of written and visual content for internal channels, including articles, videos, and digital assets, using internal and external resources as needed • Support the management of channels and content calendars to ensure efficiency and alignment • Monitor engagement metrics and feedback to track sentiment and continuously improve communications effectiveness

🎯 Requirements

• Bachelor’s degree required from 4-year college or university, preferably in communications, public relations, journalism, or a related field • 6+ years of progressive experience in internal communications, executive communications, corporate communications, or related roles • Demonstrated experience supporting senior leaders with executive‑level communications • Demonstrated experience in change and transformation communications • Pharmaceutical experience required • Experience in pharmaceutical field communications is a plus • Ability to leverage approved AI tools and programs strategically and responsibly to optimize the Communications team output

🏖️ Benefits

• health, life and disability benefits • 401(k) with company contribution and match • generous time off package including vacation, personal days, holidays and other leaves • performance-based cash incentive