Executive Director – Enterprise Experience Planning, Integration

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $236.6k - $439.4k / year

⏰ Full Time

🔴 Lead

👔 Director

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Novartis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Novartis is an innovative medicines company dedicated to reimagining medicine to improve and extend people’s lives. With a presence in over 250 million patients worldwide, Novartis focuses on harnessing scientific breakthroughs to develop transformative, high-value treatments in areas such as cardiovascular, renal and metabolic diseases, immunology, neuroscience, and oncology. The company is committed to diversity, equity, and inclusion, and aims to create a positive impact through societal contributions and environmental sustainability efforts. Furthermore, Novartis engages in research collaborations and embraces modern technology platforms to advance their research and development capabilities, making them a leader in the global healthcare industry.

📋 Description

• Establish an enterprise view of customer and patient journeys and refine how Novartis improves them through connected, creative, and empathetic experiences • Ensure key enterprise functions are represented in experience planning and priority initiatives • Connect planning and execution across Marketing, Patient Services, Medical, Advocacy, Access, Field Sales, Digital Engagement, and Enterprise Partnerships • Identify and address gaps, silos, disconnects, and unclear ownership, coordination, or accountability • Champion patient and caregiver perspectives across strategy, experience design, content, support, access, and engagement initiatives • Strengthen continuity across the patient lifecycle from clinical trial participation through diagnosis, access, treatment initiation, adherence, ongoing support, and long-term engagement • Advance approaches that deepen sustained engagement with patient communities, particularly in rare and specialty conditions • Establish governance aligning leaders around shared customer and patient priorities • Facilitate cross-functional decision-making and monitor commitments and outcomes through shared measurement frameworks • Support priority launches and enterprise initiatives requiring cross-functional coordination • Define and track shared customer and patient experience outcomes • Provide visibility into enterprise adoption, alignment, and execution performance • Identify risks, dependencies, and opportunities requiring leadership attention • Develop frameworks, processes, tools, transitions, and handoffs that strengthen cross-functional collaboration and scalable enterprise execution • Operate in accordance with Ethics, Risk and Compliance policies and procedures

🎯 Requirements

• Bachelor's degree in related field is required • 10+ years of demonstrated experience identifying opportunities and driving solutions to create an orchestrated customer journey • 5 years of demonstrated experience using data, insights, behaviors, and analytics, along with customer engagement, social media, and CRM, to optimize customer experiences through journey mapping, personalization, and content • Collaborative approach and experience working closely with research, content, and data specialists • Experience with media and content testing to analyze effectiveness of integrated communications in HCP or DTC category marketing • Strong cross-functional leadership and collaborative-development experience • Ability to build and manage relationships, frame productive conversations, and align product and marketing teams, agency partners, and stakeholders across Communications, Legal, Regulatory, Compliance, and IT • Experience leading a Marketing transformation and vision within pharma, biotech, or Life Sciences • Strategic and analytical thinking, demonstrated by key projects or initiatives • Master's of Science and/or MBA preferred • Leadership of large-scale teams over 50+, including matrixed, virtual, and multi-layer teams preferred • Experience orchestrating customer journeys that resonate with healthcare providers and improve patients' lives preferred

🏖️ Benefits

• Performance-based cash incentive • Eligibility to be considered for annual equity awards, depending on the level of the role • Health benefits • Life benefits • Disability benefits • 401(k) with company contribution and match • Vacation • Personal days • Holidays • Other leaves • Reasonable accommodation for individuals with disabilities