Customer Success Manager

🕒 July 1

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 65%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Own the health, status, and retention of an assigned portfolio of provider accounts • Maintain direct relationships with account decision makers and surface risks early • Move accounts onto durable long-term agreements • Own the warm handoff from Sales and Growth into Customer Success at go-live • Serve as the senior point of contact for complex provider issues and escalations • Project manage issues through resolution while coordinating Support and Implementation • Action non-adherent patients and surface care gaps, outcome trends, and clinical value • Run quarterly business reviews and provider reporting • Participate in Customer Success deep dives and escalation syncs • Partner with Customer Growth in a shared pod model • Collaborate with Implementation and Support to ensure clean handoffs and fast resolution • Maintain accurate account health, status, and activity data in HubSpot • Report client health, risk, and retention status to the Director of Customer Success and leadership

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment • Proven track record of owning account relationships and reducing churn or improving retention • Strong project management and de-escalation skills • Willingness to personally own the hardest accounts • Clinically literate and comfortable speaking to clinical outcomes with providers, doctors, and physician offices • High AI fluency and active daily professional use of AI tools • Strong analytical ability to interpret health scoring, diagnose account risk, and execute corrective plans • Preferred: Experience in remote care, RPM, CCM, chronic care management, and provider-facing relationships • Preferred: Experience with health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols • Preferred: Hands-on experience with HubSpot or Salesforce, including health score tracking and reporting • Preferred: Background in a PE-backed or venture-backed high-growth environment • Preferred: Experience operating in a pod model alongside a growth or sales team

🏖️ Benefits

• Competitive base pay • Annual performance-based bonus based on company and individual performance • PTO accrual • Medical, dental, vision, and supplemental insurance options • 401(k) plan with 3.5% company match • Company-provided equipment