Customer Success Manager

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

☁️ SaaS

🤝 B2B

💰 $75k Seed Round - Nsight Health on 2024-02

SaaS • B2B

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Own the health and status of your assigned accounts against a clear green, yellow, and red standard. • Drive retention, surfacing risk early and pulling in your Director, Support, Implementation, and Customer Growth partners to keep at-risk accounts whole. • Move your accounts onto durable long-term agreements. • Serve as the senior point of contact above the front line, engaging providers directly to resolve and de-escalate the hardest issues with composure. • Project manage issues to resolution, coordinating Support and Implementation to close them cleanly and keep the provider informed throughout. • Maintain accurate account health, status, and activity in HubSpot.

🎯 Requirements

• Three or more years in Customer Success, client services, or account management in a multi-client environment. • Proven track record of owning account relationships and reducing churn or improving retention. • Strong project management and de-escalation skills, with the willingness to own the hardest accounts personally. • Clinically literate, or able to become fluent quickly, and comfortable speaking to clinical outcomes with providers. • High AI fluency, meaning active, working use of AI tools in your daily professional workflow. • Strong analytical ability, able to read a health scoring view, diagnose why an account is at risk, and execute a plan to fix it. • Experience in remote care, RPM, CCM, or chronic care management and provider-facing relationships (preferred). • Experience working within health scoring, quarterly business review frameworks, onboarding programs, and escalation protocols (preferred). • Hands-on experience inside HubSpot or Salesforce, including health score tracking and reporting (preferred). • Background in a PE-backed or venture-backed high-growth environment where speed and accountability were expectations rather than aspirations (preferred).

🏖️ Benefits

• PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment