RPM MA - Contact Center

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 - $20 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

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Nsight Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $75k Seed Round - Nsight Health on 2024-02

Consulting • Logistics • Healthcare

<Nsight Health> is a healthcare technology and services company that provides fully managed remote care programs — including Remote Patient Monitoring (RPM), Chronic Care Management (CCM), Principal Care Management (PCM), Behavioral Health Integration (BHI), and Remote Therapeutic Monitoring (RTM). Nsight partners with providers, health systems, ACOs, health plans, and life sciences organizations to deliver 24/7 clinically managed monitoring using FDA‑cleared devices, multi‑EHR integrations, and a U. S. -based clinical team, with turnkey enrollment, device logistics, and CMS-compliant documentation and reimbursement support. The company emphasizes outcomes, scalability, pay-for-performance models, and white‑label options for practices seeking to expand remote care without increasing internal staff or infrastructure.

📋 Description

• Monitor incoming Remote Patient Monitoring data, including blood pressure, glucose, pulse oximetry, and weight • Conduct routine patient outreach to encourage device adherence and reinforce proper measurement techniques • Document patient interactions, device readings, adherence notes, and communications accurately and timely in the electronic health record • Complete delegated clerical and administrative tasks for nursing staff • Support patient engagement, care coordination, and quality outcomes • Report changes in condition to nursing or clinical staff according to established protocols • Maintain patient confidentiality and comply with HIPAA, CMS RPM requirements, and organizational policies • Maintain a positive, patient-centered care culture • Maintain compliance with company policies and applicable regulations • Perform other duties as assigned • Actively use AI tools in day-to-day work to support clinical documentation and care coordination tasks • Complete comprehensive training before independently supporting patients

🎯 Requirements

• Active Medical Assistant (MA) Certificate and/or proof of completion of a nationally accredited program • Passion for patient care, with empathy and compassion • Strong ability to educate patients effectively • Ability to work independently in a quiet, HIPAA-safe environment • Reliable, high-speed internet connection • Minimum internet speed of 50 Mbps download / 10 Mbps upload • Hardwired internet connection required • Speed test submission required during the offer process • Private, HIPAA-compliant workspace • Strong communication and organizational skills • Must be available to work rotating holidays throughout the year • Mandatory coverage of a minimum of two (2) weekends per month • Four-week training program, Monday through Friday, 9:00am–6:00pm Eastern Time; attendance is mandatory • AI fluency: comfort experimenting with Claude, ChatGPT, and workflow automation platforms • Preferred: Hands-on experience in tele-health and RPM • Preferred: Moderate to advanced computer skills

🏖️ Benefits

• Evening Differential: +$1.50/hour for hours worked after 7:00 PM ET • Late Night Differential: +$2.00/hour for hours worked after 10:00 PM ET • Weekend Differential: +$1.50/hour for all hours worked Saturday and Sunday • Sign-On Bonus: $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout • Monthly Bonus Potential: Up to $1,000 • 5% Bilingual Pay Allowance • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment • 4-day work week structure, consisting of 10-hour shifts • Remote work environment / work from home