Director, Customer Growth

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Nsight

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1910

📡 Telecommunications

💰 Undisclosed on 2019-02

Telecommunications

Nsight is a Wisconsin- and Upper Michigan-focused telecommunications holding company and service provider that owns brands including Cellcom, Nsight Telservices, and Nsight Tower. The company emphasizes customer-focused operations, employee development, community involvement and investor relations, offering telecom services, network infrastructure and related support across its operating sites.

📋 Description

• Own provider referral generation across the Nsight Health book, getting providers to refer patients directly as they come through the door. • Lead the daily motion of logging into provider systems, identifying eligible patients, putting the opportunity in front of the provider, and following up to confirm the referral happened. • Own the relationship with the decision maker at each provider, building the trust that converts a one-time referral into a lasting habit. • Carry and track a patient referral quota for the team with clear targets for each Customer Growth Manager and each provider. • Drive the activation of automated refreshes across legacy clinics, including a spiff motion that converts providers who are not yet automated. • Serve as the voice of the provider to the rest of the organization, translating what providers need into clear direction for marketing, operations, clinical, and the Customer Success Manager team. • Partner closely with marketing and operations to align messaging, enablement materials, and workflows with what actually moves a provider to refer.

🎯 Requirements

• Five or more years in sales, account management, or customer growth, with at least two years leading a quota-carrying team. • A proven track record of driving net new revenue from an existing book of business, ideally through a referral or expansion motion. • Demonstrated ability to get in front of sophisticated buyers, build trust quickly, and change their behavior; provider-facing or healthcare experience is strongly preferred. • A player-coach leadership style with the willingness to be on calls and in the work rather than delegating everything. • Strong commercial acumen, comfortable carrying and managing a referral or enrollment number at the team level. • High AI fluency, meaning active, working use of AI tools in your daily professional workflow. • Strong analytical ability, able to read the data, find where the team is losing referrals, and present a plan to fix it.

🏖️ Benefits

• PTO Accrual • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment