NOC Technician

🔥 0 minutes ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $46k - $60k / year

⏰ Full Time

🟢 Junior

🌐 Network Operations

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Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🤝 B2B

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2016-11

B2B • Cybersecurity • Enterprise

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Fully participate and collaborate as a member of the NOC team • Respond and remediate alerts as they are generated during your specified shift • Maintain KPI’s related to response and availability • Provide clear and concise notes on tickets worked • Identify and escalate any issues with the alerting systems • Ensure all automated alerts and related cases are addressed according to Service Level Agreements (SLA) • Ability to troubleshoot and report on environment issues related to ISP, networks, servers, and hypervisors

🎯 Requirements

• 1 year of experience in the field of Information Technology • Great communication skills both spoken and written. • Strong troubleshooting and problem-solving capabilities. • Ability to work with users of varied positions to provide highly effective support and problem resolution skills. • Effective organizational and time management skills. • Ability to communicate and cooperate with various departments in-order to obtain information needed. • Good customer facing mannerisms and communication. • Ability to work under pressure, while maintaining a tactful and professional demeanor • Ability to operate independently while maintaining key performance numbers.

🏖️ Benefits

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • 4% match on 5% contribution - no vesting period! • Group Term Life and Accidental Death and Dismemberment coverage (company provided) • Short-Term (voluntary enrollment) and Long-Term Disability coverage (company provided) • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) + Volunteer Time Off (VTO) + 8 Paid Holidays + 3 Floating Holidays • Education Reimbursement Program • Generous Employee Referral Program - cash bonus for successful referrals! • Dynamic Recognition and Rewards • Clear Promotion and Advancement Tracks • Work with Industry-Leading Talent