Security Analyst I

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Ntiva, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private equity on 2016-11

Consulting • Healthcare • Logistics

Ntiva, Inc. is a strategic IT services firm that delivers managed IT services, proactive cybersecurity, cloud and Microsoft solutions, and IT consulting to businesses across the United States. The company provides 24/7 support through local technician pods backed by a national team, offers compliance and vCISO expertise (CMMC, HIPAA, SOC 2), cloud architecture, and AI/digital transformation advisory to help organizations reduce downtime, improve security, and align IT with business goals. Ntiva serves a range of industries including government contractors, healthcare, financial services, nonprofits, law firms, manufacturing, and more.

📋 Description

• Monitor security dashboards, queues, and alerts from automated tools and escalated tickets • Conduct initial investigations into security alerts and perform rapid response actions such as securing user accounts • Collect log data for analysis and determine incident scope and severity • Resolve straightforward issues and escalate complex cases to Level 2 Analysts with clear information • Review and implement authorized routine changes to security tools, including EDR exemption requests and temporary setting adjustments • Collaborate with security analysts and engineers by sharing information and participating in team discussions • Communicate with end-users and clients to gather incident details, explain security procedures, and provide resolution guidance • Coordinate security responses with Reactive Support, Client Strategy, NOC, and other departments • Document investigations, actions, communications, and resolutions in ConnectWise • Provide timely, professional, customer-service-oriented support for security inquiries • Participate in a rotating on-call schedule

🎯 Requirements

• 1–2 years of experience in cybersecurity • 3–5 years in an IT role including log analysis, account/access management, or endpoint troubleshooting • CySA+, GCIH, or SC-200 certification, or actively pursuing one • Hands-on exposure to at least one EDR/SIEM platform, such as SentinelOne, CrowdStrike, Microsoft Defender, or Microsoft Sentinel • Direct hands-on experience using ConnectWise Manage for ticket documentation • Demonstrated track record of clear, timestamped, audit-ready incident notes • Practical familiarity with SIEM log correlation, Windows Event Viewer security log IDs such as 4624/4625/4648, or a ticketing-based alert queue • Professional written and oral English communication skills • Ability to write business correspondence and process procedures • Ability to present information and respond to questions from managers, clients, and the general public • Sharp attention to detail and proactive approach to accuracy and thoroughness • Strong customer-service orientation and record of exceeding client expectations • Enthusiasm for learning and adaptability to evolving technology and industry trends • Reliable attendance and full alertness during scheduled hours • Must be a U.S. citizen due to federal government contract obligations and access to secured information systems • Must establish a dedicated, secure, distraction-free remote workspace • Must be able to work Friday–Monday, 12am–11am CST after required day-shift training • Must participate in a rotating on-call schedule • Extended periods of sitting or standing and regular computer and office-equipment use • Additional outside employment is not permitted

🏖️ Benefits

• Medical, Dental and Vision coverage for employee and family • 401k + company-matched contributions • 4% match on 5% contribution with no vesting period • Group Term Life and Accidental Death and Dismemberment coverage (company provided) • Short-Term and Long-Term Disability coverage • Health Savings Account (HSA) Options / PPO Options • Employee Assistance Program • Paid Time Off (PTO) • Volunteer Time Off (VTO) • 8 Paid Holidays • 3 Floating Holidays • Education Reimbursement Program • Employee Referral Program with cash bonus for successful referrals • Dynamic Recognition and Rewards • Clear Promotion and Advancement Tracks • Work with Industry-Leading Talent • Remote work arrangement • 4 days on, 3 days off schedule