Customer Success Director

🕒 May 5

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $138.3k - $172.9k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nuna Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Nuna Inc. is a healthcare technology company focused on making high-quality healthcare affordable and accessible for everyone. Nuna offers an app that serves as a companion to patients, providing personalized health guidance tailored by doctors. It supports users in tracking daily activities, managing medications, and maintaining communication with healthcare providers. The app also offers incentivized rewards for following medical advice. Nuna Inc. has significant expertise in creating Medicaid data pipelines and has partnered with healthcare leaders to develop platforms for value-based care. Their solutions are built on a foundation of strong engineering and data science capabilities to advance healthcare systems.

📋 Description

• Serve as the primary point of contact for health systems and provider partners • Build trust with executive, clinical, and operational stakeholders • Align with partners on shared goals such as patient growth, outcomes, and expansion • Embed Nuna into clinical workflows, including outreach and care management • Increase provider adoption • Own patient activation targets and clinic-level performance • Identify and address gaps at the clinic and provider level • Lead key initiatives with timely delivery and measurable outcomes • Partner with Product, Engineering, Clinical Operations, and Data teams to address customer needs and drive solutions • Synthesize provider feedback into actionable product and process enhancements • Drive continuous improvement through rapid iteration to enhance customer activation and engagement • Scale Nuna across additional clinics and patient populations • Transition pilots into system-wide deployments • Identify and lead growth opportunities within each partner

🎯 Requirements

• Must be based in the Greater Chicago area • Comfortable with a 30% travel schedule to engage with clients and stakeholders • 7+ years working with healthcare providers, health systems, or payers • Knowledge of healthcare technology, ideally patient-facing applications • Proven ability to drive execution and outcomes, not just manage relationships • Experience with clinical workflows, care teams, or population health programs • Strong analytical skills with a data-driven approach to problem solving • Excellent communication skills across executive and frontline stakeholders • Previous start up experience (bonus)

🏖️ Benefits

• Health insurance • Life insurance • Retirement benefits • Participation in the company’s equity program • Paid time off, including vacation and sick leave