Call Center Agent

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NVISION Eye Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

👥 B2C

💰 $1.6M Private Equity Round - NVISION Eye Centers on 2022-05

Healthcare • B2C

NVISION Eye Centers is a multi-location eye care provider specializing in vision correction and surgical eye care. The company offers LASIK and other refractive procedures (Contoura® LASIK, SMILE, PRK, EVO ICL, Refractive Lens Exchange), cataract surgery and intraocular lens options, glaucoma treatments (including iDose® TR), retina treatments (Valeda PBM for dry AMD), dry eye care, corneal procedures, cosmetic eye treatments, and comprehensive vision exams and diagnostics. NVISION operates numerous regional clinics across the United States (including California, Oregon, Arizona, Texas, Utah) and provides patient resources, financing options, surgical consultations, and a lifetime commitment program aimed at consumer patients seeking elective and medically indicated eye care.

📋 Description

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction • Answer questions succinctly and professionally and evaluate when to escalate • Ensure patients are booked for consultation during their first call to NVISION • Present in a professional and educated manner to all customers, patients, and doctors who call in • Place outbound calls timely and with enthusiasm to assist • Research and resolve issues to ensure patient retention and satisfaction • Use sound judgment and empathy in handling calls, especially with upset patients • Schedule appointments correctly while servicing multiple centers • Maintain knowledge of company products and customer service processes • Handle a high-volume call center environment, working quickly and multitasking

🎯 Requirements

• 2+ years of experience in high volume call center preferred but willing to train the right person • Ophthalmology experience would be helpful but not required • Bilingual is a plus (English/Spanish) • Ability to answer questions succinctly and professionally and evaluate when to escalate • Ability to handle a Call Center environment: work quickly and multi-task • Must be located in California, Arizona, Oregon, Nevada, Texas, or Utah