Inside Sales Agent – Call Center

🔥 0 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $21 - $25 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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NVISION Eye Centers

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🏥 Healthcare

👥 B2C

💰 $1.6M Private Equity Round - NVISION Eye Centers on 2022-05

Healthcare • B2C

NVISION Eye Centers is a multi-location eye care provider specializing in vision correction and surgical eye care. The company offers LASIK and other refractive procedures (Contoura® LASIK, SMILE, PRK, EVO ICL, Refractive Lens Exchange), cataract surgery and intraocular lens options, glaucoma treatments (including iDose® TR), retina treatments (Valeda PBM for dry AMD), dry eye care, corneal procedures, cosmetic eye treatments, and comprehensive vision exams and diagnostics. NVISION operates numerous regional clinics across the United States (including California, Oregon, Arizona, Texas, Utah) and provides patient resources, financing options, surgical consultations, and a lifetime commitment program aimed at consumer patients seeking elective and medically indicated eye care.

📋 Description

• Engage prospective patients with enthusiasm, confidence, and professionalism from the first call • Convert inbound inquiries into scheduled consultations through consultative conversation and relationship building • Educate patients on procedures, financing options, and the NVISION experience • Overcome objections and help hesitant callers feel confident moving forward • Deliver a concierge-level experience that exceeds expectations • Make outbound follow-up calls to re-engage prospective patients and maximize conversions • Build trust while representing surgeons and clinical teams professionally • Use empathy and sound judgment when assisting anxious or upset callers • Accurately schedule appointments across multiple clinic locations • Collaborate with clinic teams to support patient retention and satisfaction • Maintain strong product knowledge and stay informed on offerings and processes • Meet and exceed performance metrics related to conversion, booking, and patient satisfaction

🎯 Requirements

• 2+ years of sales or customer engagement experience (inside sales, retail, real estate, appointment setting, hospitality, or similar) • Proven ability to influence conversations and convert opportunities into appointments or sales • Excellent verbal communication skills with confidence and professionalism • Competitive, goal-oriented mindset with a strong work ethic • Ability to multitask and perform in a fast-paced environment • Strong emotional intelligence and ability to connect quickly • Experience in healthcare, aesthetics, elective procedures, or ophthalmology is a plus • Bilingual English/Spanish is a plus • Must be located in California, Arizona, Oregon, Nevada, Texas, or Utah

🏖️ Benefits

• Incentive compensation potential • Remote work