Bilingual Call Center Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $23 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Handle incoming calls through an automated phone system • Answer routine to moderately complex questions from members and providers • Direct calls to the appropriate department when needed • Investigate member and provider inquiries and provide timely responses meeting established SLAs • Document customer interactions in a CRM system • Process written requests from members • Maintain accurate records by updating account history with inquiry outcomes • Collaborate with team members, supervisors, and customers to resolve customer service concerns • Make outbound calls to members for voicemail follow-up, requested information, and operational business needs

🎯 Requirements

• Fluency in both English and Spanish • At least six months of customer service or phone-based support experience; additional experience preferred • Typing speed of 25 WPM with 90% accuracy required • Strong communication skills—clear, caring, and professional • Solid computer skills, including MS Office and navigating the web • Reliability, flexibility, and commitment to getting the job done right • Ability to work effectively with different departments and team members across an organization • Proficiency with computer applications, telephone systems, and help desk or customer support software • High-speed Internet via wired ethernet connection; no Wi-Fi, satellite, hot spot, or mobile broadband connections • Upload speed of 25 Mbps and download speed of 50 Mbps • Internet service provider must be highly stable with 1% or less packet loss • Latency under 100ms • Available cell phone or tablet meeting minimum requirements of Android 8.0+ or iOS 14+ • Must install the Microsoft Authenticator (MFA) application required by Qualfon IT

🏖️ Benefits

• Paid training • Qualfon University scholarship program allowing team members to further their education and earn a college degree • FREE access to personal and professional support through the Qualfon Care Coaches • Fun@Work