Bilingual Contact Center Representative – IHA Scheduling Team

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2016-12

Consulting • Insurance • Logistics

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Handle inbound and outbound calls to schedule no-cost In-home Health Assessment visits • Answer or make calls to members to book appointments • Learn about and address customer needs, complaints, and service issues • Respond efficiently and accurately to callers, explain possible solutions or rebuttals, and ensure customers feel supported • Use active listening, confirm or clarify information, and diffuse angry clients as needed • Build lasting relationships with customers and call center team members • Utilize software, databases, scripts, and tools appropriately • Meet or exceed call center metrics while providing consistent customer service • Make sales or recommendations for products or services suited to client needs • Participate in training and other learning opportunities • Attend meetings on camera as needed • Follow company policies and procedures • Complete additional ad-hoc tasks assigned by the Call Center Supervisor

🎯 Requirements

• 2+ years of call center experience in a target-driven environment • Outbound sales experience is a plus • Outgoing personality and sales approach • Excellent communication skills with clear diction • Good time management and ability to multitask in a challenging, fast-paced environment • Ability to learn and grow with a go-getter mindset • Solid work history, including recognition and promotion where applicable • Customer service or directly related experience is a plus • Ability to collaborate and work as part of a team • Proficiency with software and data entry, including MS Office • Typing speed of 40 WPM; 60 WPM preferred • Strong communication and time management skills • Ability to demonstrate customer empathy and build connections with excellent customer diplomacy • Problem-solving, creative thinking, multitasking, and escalation skills • Honesty and integrity • Mandatory bilingual proficiency in English and Spanish • Excellent attendance and work record • Ability to professionally articulate customer call scripts • Exceptional customer service and active listening skills • Ability to empathize and manage personal emotions • Ability to internalize and follow protocols and guidelines • Excellent oral and written communication skills; correct spelling required • Strong decision-making skills • Strong computer skills • Working knowledge of MS Office applications: Word, Excel, and Outlook • Flexibility with schedule between 6 am PST and 6 pm PST, Monday through Friday, with possible Saturday hours • Eligibility to work and perform job responsibilities within the United States • Windows 11 Pro laptop or desktop with video-calling capabilities • High-speed, stable internet connection

🏖️ Benefits

• $15–17/hour compensation • PTO • Health benefits • Remote work