Call Center Specialist

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Sarnova

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏥 Healthcare

🤝 B2B

☁️ SaaS

💰 $500k Venture Round - Sarnova on 2009-12

Healthcare • B2B • SaaS

Sarnova is a healthcare-focused distribution and services company whose family of businesses (including Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Digitech) supplies products, equipment, services and technology across the emergency medical services (EMS) and acute care continuum. For nearly 50 years the group has distributed more than 100,000 health and safety products to EMS providers, hospitals, schools, businesses and government agencies, and also provides respiratory/anesthesia/critical care solutions, AED sales and program management, CPR training, and a cloud-based EMS billing and business intelligence platform. Sarnova is a portfolio company of Patricia Industries/Investor AB.

📋 Description

• Answer a high volume of incoming patient calls in a remote call center environment • Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries • Evaluate caller needs and determine the correct resolution path according to client-specific rules and workflows • Gather information, resolve issues when possible, and complete follow-up actions such as emails, outbound calls, and obtaining additional details • Research issues by reviewing account details, contacting third parties, and gathering documentation • Fax requested information when needed to support full resolution • Maintain detailed and accurate documentation in the patient account system • Protect confidentiality by adhering to HIPAA regulations and Digitech compliance standards • Meet or exceed established daily quotas • Manage workload efficiently in a fast-paced, high-volume environment • Contribute to a positive team culture and seek continuous improvement • Perform additional duties as assigned

🎯 Requirements

• High School Diploma or Equivalent required • Bilingual (English/Spanish) preferred • Proficient computer skills, including MS Outlook, Word, and Excel • Familiarity with insurance billing is a plus; comprehensive training is provided • Ability to type a minimum of 40 WPM with accuracy • Ability to remain composed under pressure in high-volume or challenging situations • Ability to manage a high workload efficiently while meeting tight deadlines • Ability to handle sensitive conversations professionally • Strong problem-solving skills and ability to determine appropriate resolutions • Clear, professional communication skills • Exceptional attention to detail and accuracy in documentation and call handling • Multitasking, organizing, and prioritizing skills • Reliable, punctual, and dependable • Ability to independently manage the role, goals, and business practices in a remote environment • Ability to adhere to HIPAA regulations and compliance standards

🏖️ Benefits

• Competitive salary, commensurate with experience • Comprehensive benefits package • 401(k) Plan • Inclusive workplace that promotes and values diversity