Team Leader – Operations, Healthcare Call Center – Medicare/Medicaid

🕒 August 4

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Monitor, track, and evaluate associate performance against predetermined KPIs • Provide personal feedback to associates to ensure goals and Everise standards are met • Maintain a constant presence on the production floor and communication platforms • Interact with associates to ensure productive work and properly functioning systems • Evaluate and approve associate payroll daily • Create and implement written action plans for underperforming associates • Resolve customer escalations • Manage communication between contact center management, the client, and associates • Participate in associate selection and interviewing • Provide on-the-job training or up-training as needed

🎯 Requirements

• Ability to monitor and evaluate associate performance against KPIs • Ability to provide performance feedback and ensure goals and standards are met • Ability to communicate with contact center management, clients, and associates • Ability to resolve customer escalations • Ability to participate in associate selection and interviewing • Ability to provide on-the-job training or up-training • Motivation and skills to succeed in the role

🏖️ Benefits

• Work at home program • Diversity and inclusion-focused culture • Supportive and pleasant workplace • Equal-opportunity employment