Team Leader – Operations, Healthcare Call Center – Medicare/Medicaid

🔥 5 minutes ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟠 Senior

📞 Call Center Representative

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Everise

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

✈️ Travel

Healthcare • Logistics • Travel

Everise is a global customer experience (CX) solutions provider, delivering happiness to millions of customers across various industries, including healthcare, financial services, technology, travel, logistics, and insurance. Their comprehensive offering includes services in healthcare support, pharmacy benefits management, workforce and quality assurance management, cybersecurity, and recruitment process outsourcing. Everise is committed to minimizing environmental impact and promoting diversity and inclusion within their operations. They are recognized for their award-winning culture and strive to enhance customer satisfaction through innovation, technology, and a people-focused approach.

📋 Description

• Monitor, track, and evaluate associate performance against predetermined KPIs • Provide personal feedback to associates to ensure goals and Everise standards are met • Maintain a constant presence on the production floor and communication platforms • Interact with associates to ensure productive work and proper system operation • Evaluate and approve associate payroll daily • Create and implement written action plans for underperforming associates • Resolve customer escalations • Coordinate communication between contact center management, the client, and associates • Participate in associate selection and interviewing • Provide on-the-job training or up-training as needed

🎯 Requirements

• Skills and motivation to succeed in the role • Ability to monitor and evaluate associate performance using KPIs • Ability to provide feedback and implement written action plans • Ability to resolve customer escalations • Ability to communicate among contact center management, clients, and associates • Ability to participate in associate selection and interviewing • Ability to provide on-the-job training or up-training • Experience or capability in healthcare call center operations involving Medicare/Medicaid

🏖️ Benefits

• Work from home program • Diversity and inclusion-focused workplace • Supportive work environment • Best Place to Work award-recognized culture