Contact Center Service Agent

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

The Travel Corporation

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1920

🏨 Hospitality

💼 Consulting

✈️ Travel

Hospitality • Consulting • Travel

The Travel Corporation is a global travel and tourism company committed to providing transformative travel experiences. With a passion for exploring the world, the company offers a variety of travel styles and destinations, from guided luxury tours to tailor-made adventures. Their focus on sustainability is evident through initiatives like the TreadRight Foundation, which works to make travel a positive force for good by addressing impacts on the planet, people, and wildlife. As a family of brands, The Travel Corporation aims to fulfill the human urge for connection and learning through travel, while adhering to a sustainability strategy aligned with the UN Global Goals.

📋 Description

• Provide friendly, efficient, and helpful support while exceeding guest expectations • Recommend additional services and products tailored to guests’ needs • Resolve guest inquiries and issues while maintaining high guest satisfaction • Track guest interactions, preferences, and sales opportunities in CRM tools • Build trust and loyalty with repeat guests and key partners through personalized engagement • Collaborate with the team to achieve goals and continuously improve service quality

🎯 Requirements

• Genuine passion for delivering exceptional customer service • Skill in consultative upselling while enhancing the guest experience • Ability to quickly and effectively resolve guest issues • Strong collaboration skills and commitment to shared goals • Ability to work fully remote in the contact center • Ability to follow a rotating schedule including mornings, evenings, weekends, and holidays • Ability to work overtime as needed during peak periods • Ability to obtain TICO Certification within the first 60 days of employment • Ability to start training on October 7 or November 2, 2026 if hired

🏖️ Benefits

• Performance-based incentives • Spot Awards for exceptional service moments and outstanding teamwork • Learning budget • Professional training programs • Career advancement pathways • Paid volunteer days • Participation in sustainability-focused initiatives • TTC covers the cost of the first attempt at TICO Certification