LPN Telephonic Nurse – Call Center

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UBC

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

🏥 Healthcare

💼 Consulting

🧬 Biotechnology

Healthcare • Consulting • Biotechnology

UBC is a company dedicated to improving patient outcomes by connecting specialty therapies to patients in need. They provide modern and customized solutions focusing on access, safety, and evidence generation for biopharmaceutical products. UBC specializes in evidence development, risk management, and patient access, utilizing real-world data and innovative technologies to optimize the healthcare journey and ensure effective medication use.

📋 Description

• Provide telephonic professional nursing services in support of client-funded contracts • Make outbound calls to patients enrolled in patient programs and provide ongoing phone support • Receive inbound calls from patients, healthcare professionals, and consumers and respond to inquiries • Answer questions and suggest appropriate patient resources • Make referrals for training, support groups, program materials, literature, and physician follow-up • Collect accurate and timely data and summarize follow-up calls, inquiries, and outcomes • Educate patients regarding product use • Participate in program-specific customer meetings and training sessions • Participate in orientation meetings and demonstrate clinical competency through electronic or written tests • Perform special projects and other duties related to contract performance

🎯 Requirements

• Associate degree and professional nursing license • Registered or Practical Nurse License (RN or LPN) in good standing in the state in which you work and/or cross-licensed in other states • Compact State License for telephonic nursing roles in eligible states, with willingness to obtain it when the state adopts Compact legislation • California State License for telephonic nursing roles, with willingness to obtain additional single-state licenses upon request • 2–5 years’ experience • Basic database and office navigation skills • Ability to maintain a high level of customer interaction and service while speaking with patients, prescribers, and specialty pharmacies by phone • Ability to multitask across PC- and phone-related tasks and adhere to approved scripted materials • Ability to interpret patient information and determine appropriate next steps

🏖️ Benefits

• Remote opportunities • Competitive salaries • Growth opportunities for promotion • 401K with company match* • Tuition reimbursement (after 90 days of employment) • Flexible work environment • 20 days PTO • Paid Holidays • Employee assistance programs • Medical, Dental, and vision coverage • HSA/FSA • Telemedicine (Virtual doctor appointments) • Wellness program • Adoption assistance • Short term disability (after 90 days of employment) • Long term disability • Life insurance • Discount programs