Telephonic Triage RN – Call Center

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Medcor

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

🏗️ Construction

🍽️ Food & Beverage

📦 Logistics

Construction • Food & Beverage • Logistics

Medcor is a healthcare company that specializes in reducing claims and preventing over-treatment through the establishment of onsite clinics, workplace safety initiatives, telehealth services, and wellness programs. By adopting a proactive approach, Medcor focuses on creating healthier workplaces while optimizing costs for employers across various industries including manufacturing, construction, retail, and food processing. Their services include mobile occupational health services, injury triage, and employer support, all aimed at improving employee health outcomes and managing healthcare-related costs effectively.

📋 Description

• Manage a rapid flow of incoming telephone calls from Medcor customers in a call center environment • Document each call efficiently and accurately • Monitor and track individual and call center goals, productivity metrics, and statistics • Reflect all shift activities using the phone system and maintain personal schedule adherence • Provide superior customer service to Medcor’s clients and employees • Complete accurate assessment of symptoms and/or concerns using Medcor’s Triage Algorithms • Follow HIPAA Compliance Policies • Clarify injury details while following proprietary algorithms to guide triage of injured workers

🎯 Requirements

• Valid RN license • Current BLS (CPR) certification • Ability to handle a high volume of consecutive calls • Strong technological skills • Typing speed of at least 30 WPM • Ability to work a major U.S. holiday rotation • Ability to work every other weekend • Effective written, verbal, and interpersonal communication skills • Ability to read, analyze, and interpret triage tools, information, and care instructions • Ability to talk and/or hear; sit and use hands; perform close-vision computer and written work with ability to adjust focus • Ability to work on a computer for long periods • Private home space with four walls and a door for patient privacy • Access to high-speed, non-satellite internet within the primary residence • Ability to receive and apply feedback • Call center experience is a plus • Occupational health experience is a plus • Must successfully complete six weeks of training, including classroom instruction and precepting • Must be available for non-negotiable Monday–Friday training from 8am–4pm CST • Must transition to a permanent schedule between 3pm and 4am CST • Permanent schedule changes are not allowed during the first nine months of employment

🏖️ Benefits

• Additional shift differential pay available for evenings, nights & weekends • Potential for retention and performance incentives • Paid time off • Health insurance • Dental insurance • 401K with match • Education reimbursement • Training and support • Collaborative work environment • Wellness emphasis • Peer recognition program • Open-door policy • Tobacco-free and smoke-free workplace