Contact Center Representative – IHA Scheduling Team

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Advantmed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🛡️ Insurance

📦 Logistics

💰 Venture Round on 2016-12

Consulting • Insurance • Logistics

Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.

📋 Description

• Handle inbound and outbound calls to schedule no-cost In-home Health Assessment visits. • Answer or make member calls to book appointments. • Learn about and address customer needs, complaints, and service issues. • Respond efficiently and accurately to callers, explain solutions or rebuttals, and ensure customers feel supported. • Use active listening, confirm or clarify information, and diffuse angry clients as needed. • Build lasting relationships with customers and call center team members. • Utilize software, databases, scripts, and tools appropriately. • Meet or exceed call center metrics while providing consistent customer service. • Make sales or recommendations for products or services suited to client needs. • Participate in training and learning opportunities. • Attend meetings on camera when needed. • Adhere to company policies and procedures. • Complete additional ad-hoc tasks assigned by the Call Center Supervisor.

🎯 Requirements

• Eligible to work and perform job responsibilities within the United States. • Must have a Windows 11 Pro laptop or desktop with video-calling capabilities. • Must have a high-speed, stable internet connection. • Bilingual proficiency in English and Spanish is mandatory. • 2+ years of call center experience in a target-driven environment. • Outbound sales experience is a plus. • Outgoing personality and sales approach. • Excellent communication skills with clear diction. • Strong time management and multitasking skills. • Ability to work in a challenging, fast-paced, energetic environment. • Customer service or directly related experience is a plus. • Ability to collaborate and be a team player. • Software and data-entry proficiency, including MS Office. • Ability to type 40 WPM; 60 WPM preferred. • Strong customer empathy, connection-building, and diplomacy skills. • Problem-solving, creative thinking, and issue-escalation abilities. • Honesty and integrity. • Excellent attendance and work record. • Ability to professionally articulate customer call scripts. • Exceptional customer service and active listening skills. • Ability to empathize and manage personal emotions. • Ability to internalize and follow protocols and guidelines. • Excellent oral and written communication skills; correct spelling required. • Strong decision-making skills. • Strong computer skills. • Working knowledge of Microsoft Word, Excel, and Outlook. • Flexibility to work between 6 a.m. and 6 p.m. PST Monday through Friday, with possible Saturday hours.

🏖️ Benefits

• $15–17/hour • PTO • Health Benefits