Contact Center Agent

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🔥 0 minutes ago

🏈 Alabama, Florida, +14 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌶️ New Mexico – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $15 - $16 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Pearl Interactive Network, LLC

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Pearl Interactive Network, LLC is a contact center and customer support provider specializing in beneficiary support, behavioral health, and multi-channel call center operations for federal, state, and commercial clients. With over two decades of experience and management of millions of citizen engagements annually, Pearl combines workforce management, trained personnel, and technology to deliver human-centered, consultative, and often complex interactions. The company partners with prime contractors, government agencies, and commercial organizations to improve access to services and advances social responsibility by creating employment opportunities for underserved populations.

📋 Description

• Answer inbound calls to support hurricane disaster relief needs • Serve as a direct point of contact for individuals registering for disaster assistance • Conduct calls with patience, tact, and courtesy to determine needs and provide instructions and/or referrals • Enter information into a Windows-based computer database while following instructions and conducting scripted interviews • Provide phone numbers and agency referrals for applicable secondary support organizations and assistance • Escalate dissatisfied callers to proper channels • Maintain professionalism and excellent communication and customer service in reading, writing, and speaking • Work scheduled operation hours from 8 am to 8 pm EST, Monday through Sunday

🎯 Requirements

• High School Diploma or equivalent required • Must be a U.S. Citizen • At least 6 months of customer service-related experience • Basic knowledge of Microsoft Office Suite • High-speed broadband internet with minimum 25 Mbps download and 5 Mbps upload • No satellite internet connections • Ethernet cable access; Wi-Fi-only connectivity is prohibited • Private and secure home workspace away from noise and distractions • Ability to work operation hours of 8 am–8 pm EST, Monday–Sunday • Background investigation, Security/EQIP clearance, drug screen, and skills assessments may be required • Ability to perform prolonged sitting and occasional lifting/moving of up to 10 pounds

🏖️ Benefits

• $5.09 per hour contributed to the Safe Harbor Retirement Plan • 100% vested immediately • Computer equipment, monitor, and headset provided • Growth supported • Employee voice valued