Outbound Call Center Rep

Job not on LinkedIn

🕒 August 13

🥔 Idaho, Kentucky, +7 more states – Remote

🥔 Idaho – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Contact Medicare Advantage and Medicaid health plan members by phone to offer, explain, and schedule free in-home or virtual healthcare evaluations • Make an average of 50 outbound calls per hour using an automatic dialer system • Follow 20+ approved scripts and respond persuasively to rebuttals • Meet department productivity, quality, customer service, shift, and attendance goals • Achieve targets including 300–400 outbound dials per day and 25 appointments set per day • Adjust, reschedule, and cancel appointments with members and contracted providers • Monitor appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer side-by-side coaching as needed • Follow HIPAA and security and privacy guidelines when handling protected health information • Report to a Member Engagement Manager

🎯 Requirements

• High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred • Desire to work in an efficient, results-oriented outbound call center environment • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy • Good communication skills, friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and ability to use multiple systems simultaneously while making calls • Verified and reliable home internet service: 100 Mbps download, 10 Mbps upload, latency/ping less than 60 ms • Must provide own workspace furniture and ensure a quiet workspace • Successful completion of background check required • Must be located within the Continental United States

🏖️ Benefits

• Competitive benefits • PTO / paid time off • Tuition reimbursement • Bi-weekly pay • Monthly commission bonus potential • 401K • Employee stock purchase program • Employee discount programs • Medical coverage • Dental coverage • Vision coverage • Retirement savings options • Wellness programs • Company-provided work equipment (keyboard, monitor, computer, headset, etc.)