Outbound Call Center Representative

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🔥 0 minutes ago

🥔 Idaho, Mississippi, +2 more states – Remote

🥔 Idaho – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote

💵 $15 - $26 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Contact members of Medicare Advantage and Medicaid health plans by phone • Offer, explain, and schedule free in-home or virtual healthcare evaluations • Make an average of 50 outbound calls per hour using an automatic dialer system • Follow 20+ approved scripts and respond persuasively to rebuttals • Meet department productivity, quality, customer service, appointment, dialing, shift, and attendance goals • Adjust, reschedule, and cancel appointments with members and contracted providers • Monitor appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer side-by-side coaching as needed • Follow HIPAA and security and privacy guidelines when handling protected health information • Report to a Member Engagement Manager

🎯 Requirements

• High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high-volume experience in a metrics-driven environment preferred • Experience with an auto dialer and/or using scripts preferred • Desire to work in an efficient, results-oriented outbound call center environment • Persuasive rebuttal ability while treating health plan members with professional courtesy • Good communication skills; friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills • Ability to use multiple systems simultaneously while making calls • Verified and reliable home internet service • Minimum download speed of 100 Mbps • Minimum upload speed of 10 Mbps • Latency/ping less than 60 ms • Must provide own workspace furniture and maintain a quiet workspace • Successful completion of background check required • Must be located within the Continental United States

🏖️ Benefits

• Starting hourly rate of $15.00 • Unlimited bi-weekly commission potential • 10 days of paid training • Competitive benefits • PTO • Tuition reimbursement • Medical, dental, and vision plans • Bi-weekly pay • Monthly commission bonus potential • 401K • Employee stock purchase program • Employee discount programs • Company-provided equipment (keyboard, monitor, computer, headset, etc.) • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being