Field Service Engineer

🕒 March 27

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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NVision Imaging Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

🔬 Science

Biotechnology • Medical Devices • Science

NVision Imaging Technologies is pioneering advancements in quantum physics to facilitate the routine, cost-effective utilization of Magnetic Resonance Imaging (MRI) for evaluating early patient responses to cancer treatments at the metabolic level. By employing hyperpolarization, NVision enhances MRIs to efficiently measure natural metabolites, providing unprecedented cellular insights critical for assessing tumorous activity. Their technology, Polaris, is compact and straightforward, enabling metabolic MRI to be accessible in clinical and preclinical settings without significant infrastructure changes. This breakthrough allows for rapid, accurate differentiation between resistant and sensitive tumors soon after treatment begins, with potential applications extending beyond oncology into cardiology, hepatology, nephrology, neurology, and rheumatology. NVision is supported by deep-tech investors and collaborates with leading medical and research institutions across the US and EU.

📋 Description

• Lead complex onsite system installation, troubleshooting, diagnosis, repair, and preventative maintenance for customer equipment • Perform equipment upgrades and configurations according to company standards inhouse with our R&D team • Provide technical advice to customers on equipment care and maintenance best practices • Serve as a key technical contact for customer accounts, ensuring high levels of customer satisfaction through efficient and professional service • Ensure thorough documentation of all service procedures, diagnostics, quality issues, parts replacements, and customer interactions • Support the Head of Service in developing and implementing robust service processes, including SOPs, KPIs, and service workflows • Assist in creating and maintaining comprehensive technical documentation and manuals • Conduct customer training sessions on product first-line troubleshooting & maintenance • Work closely with R&D and engineering teams to provide feedback from field operations, supporting product development and continuous improvement initiatives • Organize and manage spare parts inventory, ensuring availability for timely service delivery • Ensure all service activities comply with industry regulations, safety standards, and internal quality protocols

🎯 Requirements

• Degree in Engineering (Electronics/Mechanics preferred) • Minimum 5 years of experience in field service roles, preferably in MedTech, BioTech, or similarly regulated industries • Strong technical knowledge of systems involving electronics, precision mechanics, and industrial automation • Experience in developing service processes and providing technical training to diverse audiences • Proven ability to troubleshoot complex systems and manage customer relationships effectively • Willingness to travel extensively, both domestically and internationally (up to 70%) • Valid driver’s license • Excellent problem-solving, critical thinking, and communication skills

🏖️ Benefits

• Attractive compensation package, including a competitive base salary and stock options • Indefinite employment contract • 30 days of PTO • Flexible working hours • Health Insurance Plan, Vision and Dental • 401K with a 5% employer match