EPIC Cadence and Prelude Supervisor

🔥 23 minutes ago

🇺🇸 United States – Remote

💵 $98.6k - $157.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead, train, motivate, and develop a team of Epic analysts • Manage projects, prioritization, feedback, performance management, individual development, and training • Support member relationships, develop workflows, and resolve complex issues • Collaborate with leadership to ensure realistic, actionable timelines and deliverables • Onboard new staff and track team, project, and individual performance goals • Identify and implement process improvements • Maintain ticket responsiveness and coach staff as needed • Strategize go-live and coverage support for new installations and legacy expansions • Develop new features and workflows and make design decisions • Resolve advanced and complex integration JIRA and Help Desk tickets • Collaborate with Help Desk, Product, Epic Clinical, and other OCHIN teams • Serve as the first escalation point for members and resolve escalations • Enforce OCHIN policies, go-live support requirements, Tempo time tracking, Critical Incident reporting, and JIRA SLAs/SLEs • Develop resource planning processes and maintain proactive staffing • Review ticket metrics and ensure assignments remain current and meet SLAs • Perform routine build and configuration in Epic and related products • Lead working sessions with OCHIN members to resolve advanced integration work orders and support issues • Provide workflow solutions and hands-on system training • Document build specifications, team processes, and complex clinic workflows • QA complex builds, Service Update modifications, and other work orders • Provide elbow support during go-lives and mock clinics • Lead member trainings and workgroups • Mentor, coach, and train less experienced analysts • Develop and share workflow best practices • Travel to support off-site software installations as needed • Assist Project Managers in identifying system capabilities • Build, design, test, and document new system functionality • Perform other duties as assigned

🎯 Requirements

• Minimum of 3-5 or more years of full cycle build experience in both Cadence and Prelude • Minimum of 5 years of supervisor/manager experience • Minimum of 3 years of full certified build experience • Certification in either Cadence or Prelude required • Experience with referrals (Grand Central) preferred • Remote location must be within Pacific Standard Time zone, or anywhere in the US willing to work PST hours • Bachelor’s Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience • Intermediate proficiency in Microsoft Excel • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office environment • High-speed internet service • Ability to work in a distraction-free workplace • Must be willing to be on camera for all virtual meetings • Must provide proof of full COVID-19 vaccination or receive approval for a medical or religious exemption before the hire date

🏖️ Benefits

• Comprehensive range of benefits (details provided on OCHIN's website) • Remote work from a home office • COVID-19 vaccination or approved medical/religious exemption as a condition of employment

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