EPIC PB/PB Claims Application Analyst Supervisor – Install

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

💼 Consulting

🏥 Healthcare

🤝 Non-profit

Consulting • Healthcare • Non-profit

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Lead, train, motivate, and develop the PB maintenance analyst team • Manage projects, prioritization, feedback, performance management, development, and training • Support effective workflows, solve complex issues, and maintain member relationships • Plan learning deliverables for annual forums and conferences • Onboard new staff methodically and track team, project, and individual performance goals • Identify and implement process improvements • Strategize Go-Live and coverage support for installing sites and legacy expansions • Develop features and workflows and make design decisions • Resolve advanced integration JIRA and Help-Desk tickets • Serve as the first escalation point for members and resolve escalations • Monitor ticket metrics, SLAs, assignments, and resource planning • Perform routine build and configuration in Epic and related products • Lead working sessions with members to resolve advanced integration work orders and support issues • Provide workflow solutions, hands-on training, and member workgroups • Document build specifications, team processes, and complex clinic workflows • QA complex builds, Service Update modifications, and other work orders • Provide elbow support during Go-Lives and Mock clinics • Mentor, coach, and train less experienced analysts • Develop and share workflow best practices • Assist Project Managers in identifying system capabilities • Build, design, test, and document new system functionality • Provide process improvements within the application or team

🎯 Requirements

• Minimum 3 years of experience in a similar or relevant Epic Application Analyst role • 1 year of supervisory experience highly desirable • Healthcare IT work history required • Intermediate proficiency in Microsoft Excel • Epic PB or PB Claims Resolute certification required • Experience in both PB Claims and PB desired • Ability to travel up to 15% • Ideal candidate has at least 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst • Ideally a minimum of 3 years of experience in Epic Resolute module build • Reading, speaking, writing, and understanding English • Ability to work independently and efficiently from a home office • High-speed internet service • Ability to work in a distraction-free workplace • Must be vaccinated against COVID-19 or receive an approved medical or religious exemption before hire • Must work on camera for all virtual meetings

🏖️ Benefits

• Generous compensation package • Healthy work-life balance • Opportunity for professional advancement • Comprehensive range of benefits • Fully remote work from home • Virtual home-office environment • COVID-19 vaccination or approved medical/religious exemption • Travel support for Go-Live installations or training