Health Care NOC – Help Desk Technician

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OCHIN, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

🤝 Non-profit

☁️ SaaS

🤝 B2B

Non-profit • SaaS • B2B

OCHIN, Inc. is a nonprofit health IT consultancy that partners with rural and community care organizations across the United States to advance equitable, whole-person care. For more than 25 years it has provided access to a shared EHR platform and integrated knowledge solutions, and it delivers Health IT, workforce training, operational/financial consulting, research, and advocacy to improve clinical quality, clinician well‑being, and sustainability for its national network of community health providers.

📋 Description

• Responsible for the intake, troubleshooting, and triaging of live healthcare IT Help Desk and network infrastructure issues across the OCHIN collaborative. • Monitor dashboards and respond to alerts, escalating to 3rd party vendors and/or on-call engineers when needed. • Communicating throughout the course of an escalated issue until resolution. • Responsible for reporting issues, applying system patches, and assisting the IT team.

🎯 Requirements

• Associate’s degree in Networking and Systems Administration or equivalent work experience (1–3 years); Bachelor’s degree preferred. • Network+ or Cisco CCNA (must be obtained within 6 months if not already held). • CCNA Security, CCNA Wireless, Cisco Associate preferred. • Must achieve and maintain NOC-related certifications. • 2+ years of IT Help Desk or customer service support experience preferred. • 4+ years of experience supporting a Network Operations Center or similar role is a plus. • Experience with Cisco routers, switches, and firewalls. • Familiarity with broadband technologies including MPLS, VPN, and BGP routing (basic understanding required; advanced knowledge preferred). • Experience with SolarWinds and Atlassian tools (JIRA) strongly desired. • Exposure to Electronic Health Record systems such as Epic preferred - candidates with Epic experience will be prioritized. • Experience developing and supporting system alerts and notifications in a 24/7 environment. • Knowledge of IT and software configuration, troubleshooting, and documentation. • Familiarity with version control systems (e.g., TFS, SVN). • Exposure to Microsoft products and development environments (e.g., Visual Studio, MSSQL). • Experience designing procedures in collaboration with Systems Engineers. • Ability to train and mentor team members on Help Desk processes. • High attention to detail; methodical and data-driven approach.

🏖️ Benefits

• Generous compensation package • Supporting employees’ entire well-being • Fostering a healthy work-life balance