Financial Counselor

🕒 July 14

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🛋️ Counselor

🚫👨‍🎓 No degree required

👻 Ghost score 36%

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Ochsner Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1942

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 Non-profit

💰 Grant on 2023-07

Healthcare • Healthcare Insurance • Non-profit

Ochsner Health is a comprehensive healthcare system dedicated to delivering health services to the people of Louisiana, Mississippi, and the Gulf South. Its mission is to serve, heal, lead, educate, and innovate in healthcare. As the largest academic medical center in Louisiana, Ochsner focuses on a clinically-integrated research program aimed at improving community wellness and educating future healthcare leaders. They offer a variety of services, including primary care, urgent care, women's and men's health, digital medicine, and specialized treatments such as cancer care, heart and vascular services, transplants, and more. Ochsner also emphasizes community engagement through partnerships, education, and outreach programs, while fostering an inclusive environment. They are committed to accessibility, patient stories, and transparency in billing and insurance information. Ochsner is a non-profit organization and an equal opportunity employer.

📋 Description

• Assist patients face to face with billing inquiries across the organization • Review patient bills and collect liability for upcoming procedures • Collect residual and past due balances • Review alternate benefit coverage options for medical and pharmaceutical services • Secure authorizations and set up fee arrangements • Provide coverage at other locations as needed • Assist patients regarding accounts or services through face-to-face interactions, email, fax, mail, and phone • Liaise between patients, providers, external departments, and responsible parties to ensure charges, transactions, balances, and discrepancies are appropriately resolved • Provide timely and accurate estimates for upcoming procedures • Educate patients about financial responsibility and available assistance options • Explain the financial impact of alternatives • Provide high-quality service and maintain patient satisfaction • Remain knowledgeable about applicable laws, accreditation standards, and regulatory requirements • Report suspected unethical conduct and compliance, privacy, or safety concerns

🎯 Requirements

• High School diploma or equivalent • 1 year of customer service, healthcare, or office experience • Computer skills and dexterity for data entry and retrieval of patient information • Effective verbal and written communication skills • Proficiency with Windows-style applications (Word, Excel and Power Point), role-specific software packages, and keyboard • Reliable transportation as may be required to travel to other facilities to fill in as needed • Ability to remain calm and professional in high pressure/stressful situations regarding patient financial and medical conversations