Director of Insurance Operations

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🐊 Florida, North Carolina, +2 more states – Remote

🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

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Odevo

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏠 Real Estate

☁️ SaaS

💰 Private equity on 2024-09

Real Estate • SaaS

Odevo is a tech-enabled property management and residential services company that provides solutions to simplify living for property owners and residents worldwide. The company combines people and technology—running product and engineering teams (including AI)—to deliver property management operations, resident services, and digital tools across multiple locations. Odevo hires across functions such as tech, product, accounting, and property services to scale its platform and operations.

📋 Description

• Serve as the strategic and operational backbone of Odevo's Insurance Group • Own the systems, processes, people, and data enabling the insurance program to perform at scale • Directly manage Insurance Coordinators, Senior Insurance Coordinators, and regional Insurance Leads across the US market • Design and lead team operating cadence • Partner with HR and senior leadership on organizational design • Manage Odevo's national network of broker partner relationships from prospecting through policy placement • Manage broker SLAs, service levels, and escalation pathways • Facilitate business reviews with broker partners • Identify opportunities to expand, adjust, or deepen broker partnerships • Own the end-to-end operational model for insurance delivery, including data intake, policy tracking, renewals, and post-placement servicing • Work with Op Co leadership to prioritize high-opportunity accounts • Design, document, and continuously improve standard operating procedures • Lead process improvement initiatives • Own brokerage channel reporting, including growth, retention, penetration, commission financials, and team performance metrics • Translate data into actionable insights and recommendations for senior leadership • Partner with data and technology teams to improve systems and reporting infrastructure

🎯 Requirements

• 5+ years of work experience in insurance, including insurance operations, insurance brokerage operations, in-house risk management, or a related field • 2+ years managing a team • Demonstrated ability to develop and performance-manage direct reports • Strong working knowledge of P&C insurance products • Proven ability to manage external partner relationships at a program level • Strong written and verbal communication skills, including presenting to senior stakeholders • Experience building high-performing teams in fast-moving, matrixed environments • Ability to build systems and processes and hold teams accountable to using them • Data-driven and analytical; comfortable owning reporting, building trackers, and using data to guide decisions • Comfort with ambiguity and growth • Experience working with or within HOA management companies, community association management, or similar property management environments preferred • Experience working in a portfolio company or matrixed organization preferred • P&C license held or ability to obtain

🏖️ Benefits

• Fully remote work arrangement • Some travel for broker partner office visits, Op Co locations, company-sponsored meetings and trainings