Implementation Manager

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🕒 May 28

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Odyssey Energy Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚡ Energy

🏪 Marketplace

💳 Fintech

💰 $15M Series A on 2023-05

Energy • Marketplace • Fintech

Odyssey Energy Solutions is a platform that accelerates the clean energy transition in emerging markets by connecting renewable energy companies, financiers, and suppliers. It offers tools and services for financing, equipment procurement, and remote monitoring for distributed renewable energy projects. With an emphasis on efficiency and streamlined transactions, Odyssey aims to help organizations deploy renewable energy solutions more quickly and effectively, while managing their assets reliably.

📋 Description

• Fully understand all of the elements important to the customer that may impact deployment and communicate this effectively with internal teams. • Deploy Odyssey to our customers; ensuring successful completion of contractual requirements and go-live milestones. • Build strong partnerships and lines of communication with both internal and external stakeholders. • Develop deployment plans and lead these plans with State stakeholders and internal Odyssey teams, including Engineering, Product, and Support. • Provide technical knowledge and understanding of Odyssey’s platform to various technical and non-technical stakeholders; driving deployment of technical solutions and configurations. • Drive all customer growth and adoption, leading to successful renewal. • Ensure we’re deploying customers in a scalable and effective way.

🎯 Requirements

• 5+ years of experience in an implementation or customer success role with hands-on experience deploying actual technology products. • Experience managing long-term, complex, and technical implementation cycles ranging 6+ months from start to finish. • Strong technical acumen – you understand how to deploy technical systems and can hold your own in high-level technical discussions with the customer. • High degree of empathy; ability to understand the perspective of our customers and end users. • Owner mindset, strong sense of accountability, and creative problem solver; constantly working to overcome obstacles. • Team player with a positive attitude, strong work ethic, and commitment to continuous improvement. • Analytical mindset with the ability to use SQL and/or advanced Excel techniques to investigate data. • Experience working with government agencies is a strong plus.

🏖️ Benefits

• Medical/Dental/Vision plan(s) • health services • short term disability • unlimited PTO