Senior AI Implementation Manager

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Posh Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🔌 API

🤖 Artificial Intelligence

🏦 Banking

API • Artificial Intelligence • Banking

Posh Technologies is a company that develops AI-powered solutions for financial institutions, such as banks and credit unions. Their products include voice assistants, digital assistants, and knowledge assistants that enhance customer service by automating tasks like answering FAQs, routing calls, and providing instant information to customers and employees. Posh focuses on delivering human-like AI experiences that improve customer engagement and satisfaction while maintaining high standards of security, privacy, and compliance. Their platform, specifically designed for the banking industry, integrates seamlessly with existing systems and aims to streamline operations and reduce costs by enabling 24/7 self-service capabilities.

📋 Description

• Lead large, complex, or high-visibility client implementations end-to-end, defining strategy, sequencing, and execution approach • Anticipate risks early and proactively drive mitigation plans • Ensure alignment across client and internal stakeholders, partnering with technical, product, and client success teams • Influence implementation decisions and tradeoffs and serve as an escalation point for complex challenges • Design and refine solution approaches with technical teams, including nuanced configurations and edge cases • Improve operating procedures and lead test case development before customer handoff • Develop and update documentation quality and standards across projects • Ensure implementations meet banking-specific operational, compliance, and user experience needs • Advise clients on best practices • Mentor and support other Implementation Managers • Drive improvements to implementation processes, tooling, and documentation

🎯 Requirements

• PMP certification and/or MBA strongly preferred • Proven experience managing complex, cross-functional, client-facing projects • Strong technical aptitude and comfort working with APIs, integrations, and system configurations • Experience with conversational AI, IVR, or contact center technology is a plus • Prior experience with financial institutions, especially credit unions and community banks, strongly preferred • Ability to influence without authority and drive alignment across teams • Excellent communication skills and ability to translate technical concepts for non-technical stakeholders • Ability to operate independently in ambiguous, fast-moving environments

🏖️ Benefits

• Offers Equity