Senior Implementation Manager, Strategic Partnerships

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k - $92k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Lead end-to-end project management for complex, high-impact strategic partnership implementations, establishing delivery approach, governance, milestones, and launch path • Serve as the primary implementation contact and trusted delivery partner across Spring Health and partner teams • Translate commercial partnerships into joint operating models with roles, handoffs, decision rights, communication cadences, escalation paths, launch criteria, and success measures • Partner with Solutions Engineering to confirm requirements, solution design, acceptance criteria, dependencies, and change-control expectations • Coordinate data integrations, technical dependencies, testing, issue resolution, and technical readiness with the Technical Implementation Manager • Manage integrated project plans and interdependent business, operational, and technical workstreams across both organizations • Synthesize status, decisions, dependencies, and risks for delivery teams and senior leaders • Anticipate launch risks, clarify ownership, make timely decisions with incomplete information, and drive mitigation and escalation through resolution • Adapt implementation approaches to different partner models and create scalable operating models, playbooks, templates, and governance standards • Use data, automation, and AI-enabled practices to improve portfolio visibility, execution quality, decision-making, and scalability • Ensure strategic partnerships launch on time with accountable owners, clear governance, validated dependencies, and clean transition to steady-state ownership

🎯 Requirements

• Bachelor’s degree or equivalent practical experience • 5+ years of experience in implementation, strategic project or program management, professional services, partner operations, or a related field, including independently leading complex cross-functional launches • Experience onboarding and operationalizing strategic partnerships, including integration, referral, reseller, payer or carrier, wellbeing rewards, channel, or other ecosystem partnerships • Experience translating commercial agreements and solution designs into joint operating models, implementation plans, governance, standard operating procedures, and scalable playbooks • Ability to coordinate business and technical workstreams with solutions engineering, technical implementation, product, engineering, operations, commercial, and partner stakeholders • Advanced experience with customer relationship management and project management tools such as Salesforce and Rocketlane • Track record of using data, automation, or AI to improve execution and decision-making • Strong analytical, listening, facilitation, and executive communication skills • Ability to identify root causes, evaluate tradeoffs, and translate ambiguity into clear recommendations and decisions • Ability to influence senior stakeholders across multiple organizations and establish accountability without formal authority • Sound judgment in ambiguous or evolving situations • Strong organizational skills, attention to detail, humility, resourcefulness, ambition, professionalism, and a proactive approach • Passion for transforming mental healthcare and eliminating barriers to care • Nice to have: experience in HealthTech, employee benefits, mental health, payer or carrier partnerships, reseller or referral models, wellbeing rewards, APIs, or data integrations

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom weight management program • Fertility care support through Carrot • $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching