Implementation Engineer I

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IPA™

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1995

🏥 Healthcare

🏭 Manufacturing

☁️ SaaS

Healthcare • Manufacturing • SaaS

IPA is the leading manufacturer of linen, scrub, and specialty uniform management solutions. The company produces secure, automated dispensing and receiving machines (alEx, vendEx, scrubEx) and offers a web-based linen management software called clariFy that provides real-time utilization and inventory data. IPA also provides preventative maintenance and service plans (coverCare) and positions its solutions for hospitals, laundries, government (VA/DOD) and other industries to improve efficiency, support infection control, ensure PPE/scrub availability, and reduce replacement and processing costs.

📋 Description

• Travel onsite to execute installations — uncrating, transporting, and positioning equipment, then connecting power and data, programming, networking, and powering up systems to complete the implementation. • Serve as the face of IPA onsite, introducing end users (nurses, physicians, administrators) to new equipment and processes and instilling confidence from day one. • Train clients on software, loading and unloading procedures, common issues, and basic troubleshooting so they're positioned for success after you leave. • Troubleshoot and resolve complex hardware, software, firmware, and networking issues — both during implementations and on the highest-escalated service calls. • Maintain proficiency with wiring, soldering, hand tools, and test equipment such as multi-meters and oscilloscopes. • Support system administration tasks, including foundational Linux knowledge and Clearview software installation and configuration. • Execute preventative maintenance visits with an eye toward the long-term health of the client's overall program, not just the individual machine. • Communicate proactively and clearly — daily progress emails, timely escalations, and accurate case documentation in Salesforce — keeping the right people informed at the right time. • Manage your own travel and expenses efficiently and responsibly, balancing time, cost, and convenience while traveling approximately 80% of the time. • Anticipate common implementation challenges before they arise, and contribute lessons learned to help make future implementations easier for the whole team.

🎯 Requirements

• Associate's degree or equivalent from a two-year college or technical school preferred; previous field technician experience is ideal. • A problem-solver who enjoys tackling complex and simple issues alike with enthusiasm. • A service-oriented mindset, comfortable working with everyone from entry-level staff to C-level stakeholders. • Strong communication skills, with the flexibility to adapt your style to different audiences. • Familiarity troubleshooting mechanical, electrical, and networking issues, with a genuine eagerness to keep learning. • Ability to travel at least 80% of the time and work independently from a home office. • Ability to lift a minimum of 100 lbs. and perform regular pushing, pulling, stooping, bending, and lifting. • A valid driver's license and the ability to maintain immunizations required for hospital site access. • Working knowledge of Microsoft Office; experience with Salesforce is a plus but not required.

🏖️ Benefits

• Generous paid time off and company holidays • Comprehensive healthcare coverage including medical, dental, vision, and Telemedicine • Health Savings Account (HSA) with company contributions, plus optional FSA plans • Company-paid life and disability insurance • 401(k) with company match to support your retirement goals • Employee Stock Purchase Plan (ESPP) — own a piece of what you're building • Tuition reimbursement to support continued learning and development • Paid parental leave for when your family grows