Digital Implementation Specialist

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🔥 15 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

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OGC Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏢 Enterprise

☁️ SaaS

Consulting • Enterprise • SaaS

OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.

📋 Description

• Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions. • Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives. • Translate business requirements into scalable Qualtrics solutions. • Perform QA testing, troubleshoot implementation issues, and ensure platform reliability. • Collaborate with consultants, developers, and client stakeholders. • Manage multiple implementation projects and timelines. • Maintain implementation documentation and best practices.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 3–5 years of hands-on Qualtrics implementation experience. • Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs. • Experience with Qualtrics Digital, Website/App Feedback, or XM Platform. • Working knowledge of HTML, CSS, and JavaScript. • Strong project management and problem-solving skills. • Excellent communication and stakeholder management abilities. • Experience working in a consulting, agency, or enterprise environment is preferred.