Senior Analyst, Customer Experience

🔥 5 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OGC Global

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏢 Enterprise

☁️ SaaS

Consulting • Enterprise • SaaS

OGC Global is a company focused on enhancing customer experience management through rigorous and vision-led methods. They specialize in maturing Voice of the Customer (VoC) programs, using partnerships with Medallia and Qualtrics to improve customer experience platforms. Their services include market research, where they design surveys and analyze data to support businesses in understanding their markets better. The company also has expertise in business intelligence and data science, employing advanced modeling techniques to draw actionable insights for decision-making. OGC Global works with Fortune 100 companies in various sectors, including financial services and telecommunications, providing solutions that streamline processes and enable informed business strategies.

📋 Description

• Lead assigned client projects and workstreams from planning through delivery • Maintain project plans, timelines, milestones, and deliverables • Monitor project progress and proactively identify and resolve risks or challenges • Manage multiple workstreams and priorities simultaneously • Build strong relationships with client stakeholders and develop a deep understanding of their business and objectives • Lead client meetings, project discussions, and status updates • Communicate project progress, findings, recommendations, and next steps • Identify opportunities to add value and improve the client experience • Analyze quantitative and qualitative research data to identify meaningful trends and insights • Develop analyses and translate findings into actionable recommendations • Develop and review client-facing presentations, reports, and other deliverables • Support customer experience, market research, and customer journey initiatives • Develop knowledge of the life insurance industry, including customer needs, products, and market trends

🎯 Requirements

• 4–7+ years of experience in market research, customer experience, consulting, analytics, or a related field • Experience working with financial services and/or insurance clients; life insurance experience strongly preferred • Experience managing projects, workstreams, timelines, and multiple stakeholders • Experience coordinating or managing junior team members • Strong analytical and problem-solving skills • Excellent client communication and presentation skills • Strong attention to detail and ability to manage multiple priorities • Ability to take ownership and work independently while effectively leading a supporting team • Strong proficiency in PowerPoint and Excel; experience with research and analytics platforms is a plus • Comfortable working in a fast-paced, client-focused consulting environment