Mental Health Patient Coordinator

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🕒 2 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $48k - $53k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1934

📚 Education

⚕️ Healthcare Insurance

🤝 Non-profit

Education • Healthcare Insurance • Non-profit

Ohio Chapter, American Academy of Pediatrics (Ohio AAP) is dedicated to educating and advocating for the health and well-being of children and adolescents in Ohio. The organization offers resources, training, and advocacy actions aimed at improving pediatric care, promoting vaccination, and addressing key health issues in the community. They also facilitate engagement among healthcare providers and families through various educational programs and initiatives focused on child health.

📋 Description

• Provide warm, friendly, and excellent customer service through all interactions with patients, referral sources and staff members. • Communicate directly with patients to schedule, re-schedule and/or cancel their initial and subsequent appointment requests accurately by following practice scheduling protocols and tools. • Provide accurate and courteous information regarding our services to physicians and other callers. • Respond effectively and promptly to all patient, provider, and team member requests. • Maintain/Update patient information and working knowledge of insurance protocols. • Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits. • Provides information to the patient and/or guarantors regarding their benefits and financial obligations. • Handle billing inquiries, collect any out of pocket (deductibles, copays, etc), and process payments accurately. • Explain insurance coverage and financial responsibility to patients in clear language. • Communicate when insurance issues arise (inactive coverage, referral needed, etc.) • Work with billing teams to correct coverage issues. • Maintain insurance panels. • Obtain approval for schedule changes or cancellations as appropriate. • Meet specified goals and objectives assigned by management. • Escalate any problems that may arise to management. • Complete other duties as assigned or identified based on patient needs. • Ability to adhere to quality and productivity standards.

🎯 Requirements

• Experience with insurance eligibility • Bilingual Spanish Preferred • Bachelor’s degree preferred • Attention to detail a requirement • Strong organizational skills • Ability to multi-task and prioritize • Ability to work well with others in a team driven environment