Senior Director, Product Management – Patient Experience

Job not on LinkedIn

🕒 May 28

🏄 California – Remote

🏄 California – Remote

💵 $200k - $250k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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Ohio Chapter, American Academy of Pediatrics (Ohio AAP)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1934

📚 Education

⚕️ Healthcare Insurance

🤝 Non-profit

Education • Healthcare Insurance • Non-profit

Ohio Chapter, American Academy of Pediatrics (Ohio AAP) is dedicated to educating and advocating for the health and well-being of children and adolescents in Ohio. The organization offers resources, training, and advocacy actions aimed at improving pediatric care, promoting vaccination, and addressing key health issues in the community. They also facilitate engagement among healthcare providers and families through various educational programs and initiatives focused on child health.

📋 Description

• Design a system to track every inbound referral from all channels and maximize conversion • Continuously optimize the customer journey across every channel • Build and maintain integration frameworks connecting care settings into a cohesive continuum • Lead the strategic design and operational blueprint for hospital and health system partnerships.

🎯 Requirements

• 10–15 years of progressive experience in product design, product management, or digital health innovation • At least 4–5 years at the Director or Sr. Director level in a healthcare or behavioral health setting • Demonstrated experience designing end-to-end customer or patient journeys across multiple channels in a healthcare organization • Hands-on expertise with HubSpot CRM and eClinicalWorks • Proven track record building and scaling multi-channel referral management systems • Strong analytical fluency and experience operating in a matrixed, cross-functional organization. • Masters degree in Business, Healthcare Administration, Marketing, Health Informatics, Computer Science, or a related field.

🏖️ Benefits

• Responsibilities include overseeing product management and patient experience strategy and execution. • Partnering across technology, marketing, clinical operations, and business development to enhance patient journeys.