Patient Access Resource Specialist

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $27 - $37 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oregon Health & Science University Foundation

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🍽️ Food & Beverage

Healthcare • Consulting • Food & Beverage

Oregon Health & Science University Foundation is a charitable organization dedicated to supporting healthcare innovation and education. The foundation funds vital programs across Oregon Health & Science University, advancing groundbreaking research in areas such as cancer, children's health, brain health, and reproductive health. Through donations and community support, OHSU Foundation aims to create a healthier future by facilitating access to cutting-edge medical care and fostering the next generation of healthcare professionals.

📋 Description

• Provide customer service to patients, families, referring providers, insurance carriers, OHSU healthcare providers, and staff • Answer calls and handle scheduling, general information, referral status, and care-related inquiries • Schedule and manage patient access to Connected Care Center clinical services • Document telephone encounters, medication refill requests, complaints, and inquiries in the EMR • Transfer calls to Nurse Triage and route calls to appropriate staff or on-call personnel • Process referrals, direct referrals to clinical departments, and maintain referral documentation • Enter and update patient information in Epic and use Media Manager to upload documents • Maintain clinic templates and block schedules in Epic • Register and pre-register patients, verify demographics and insurance coverage, and conduct financial screening • Confirm healthcare eligibility, obtain managed care authorizations, and follow up on pending authorizations • Schedule admissions, elective inpatient and day patient reservations, surgical services, and ancillary services • Prepare patients for visits, obtain records and studies, arrange accommodations, and send information packets • Prepare patients for virtual visits and provide appointment reminders • Scan and accurately place documents in patient charts • Complete PAS training and competency requirements and maintain role-specific competencies • Provide PAS system instruction to coworkers and serve as a PAS resource • Fill in for PAS/R positions within the service area and perform other assigned duties

🎯 Requirements

• One year of experience in a medical office setting, including high-volume direct patient contact and scheduling of appointments, with managed care authorization experience potentially required depending on position description • OR one and a half years of work experience in a high-volume direct public contact position and 6 months of experience in a medical office setting • Thorough knowledge of PAS policies and procedures • Demonstrated advanced PAS user skills and extensive knowledge of integrated care at OHSU • Basic computer skills, including word processing, Windows applications, and online scheduling • Excellent verbal and written communication skills • Strong customer service orientation • Demonstrated effectiveness in confrontational customer interactions • Must be able to work independently from a remote location • Ability to lift and carry 25 pounds • Preferred: advanced degree • Preferred: experience with an electronic health record and Epic • Preferred: typing speed of 40–50 wpm • Preferred: 2+ years of patient scheduling experience • Preferred: 2+ years of healthcare experience, preferably in Urology, Neurology, Neurosurgery, GI, or Imaging • Knowledge of medical terminology and diagnostic and procedural coding • Proficient computer skills and high attention to detail