VP of Customer Success

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 15%

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Oligo Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

🤖 Artificial Intelligence

☁️ SaaS

💰 $50M Series B - Oligo Security on 2025-01

Cybersecurity • Artificial Intelligence • SaaS

Oligo Security is a cybersecurity company that provides a runtime security platform to detect, prevent, and respond to application-, cloud-, and AI-layer attacks in real time. Its product suite includes runtime vulnerability management, runtime SCA/SBOM, workload and container protection, AI security posture and detection/response for LLMs and agents, and tools to prove exploitability and safely block threats with minimal false positives. The platform is targeted at SecOps, AppSec, CloudSec, and security leaders and is delivered via lightweight sensors for rapid deployment and real-time protection.

📋 Description

• Own renewals and expansion revenue as a primary goal, driving net revenue retention through proactive renewal management and upsell/cross-sell strategy • Lead, manage, and grow the Customer Success team, including hiring, onboarding, coaching, and performance management • Personally own and manage a portfolio of key strategic accounts while overseeing the team's accounts • Own the post-sale customer lifecycle end-to-end: onboarding, adoption, health scoring, renewals, and expansion • Build and continuously improve renewals and expansion motions, including forecasting, pipeline management, and risk mitigation for at-risk accounts • Define and evolve CS strategy, playbooks, and processes to maximize retention and drive growth • Serve as a senior, technically credible point of contact for large and complex enterprise accounts • Partner with Sales on renewal and expansion opportunities, and with Product and Support to ensure a seamless customer experience and inform the roadmap • Develop and own CS metrics and reporting, including health scores, churn risk, NPS/CSAT, and renewal and expansion forecasting • Report CS metrics to executive leadership • Act as an escalation point for critical customer issues, partnering with Support on technical or security-related concerns • Build relationships with CISOs, security engineers, and other technical stakeholders • Represent the voice of the customer in internal strategy and product discussions

🎯 Requirements

• 7+ years of Customer Success experience in B2B SaaS, including several years in a CS leadership role (managing a team of CSMs) • Proven track record of owning and exceeding renewal and expansion/upsell targets in a B2B SaaS environment • Several years of experience specifically within cybersecurity or a closely related technical domain (e.g., cloud security, application security, DevSecOps) • Deep technical understanding of modern software environments - cloud infrastructure, application architecture, APIs, and how security tooling integrates into customer environments • Comfortable identifying, adopting, and championing AI tools to improve CS workflows, efficiency, and customer experience • Proven track record of managing and growing a Customer Success team while also owning strategic accounts directly • Strong commercial acumen, with experience building and running a renewals/expansion forecasting process • Comfortable engaging directly and credibly with technical stakeholders (security engineers, CISOs, SOC teams) • Excellent executive presence and communication skills, with experience reporting to senior leadership • Based on the East Coast (US), with ability to travel to customers and to company offices as needed • Experience with CS tooling and platforms (e.g., Vitally, Totango, or similar) and CRM systems (e.g., Salesforce) • Experience scaling a growing CS team into a larger, more structured organization • Relevant technical or security certifications or a technical background (engineering, solutions architecture, or similar) • Experience partnering closely with Support and IT/Security teams on shared customer workflows

🏖️ Benefits

• Ability to travel to customers and to company offices as needed