Senior Implementation Specialist

🕒 October 1

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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Olo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

🍽️ Food & Beverage

🏨 Hospitality

💼 Consulting

💰 $103.3M Post-IPO Equity on 2021-11

Food & Beverage • Hospitality • Consulting

Olo is a restaurant technology platform that helps restaurants streamline their operations, enhance guest experiences, and increase sales. It provides comprehensive solutions for online ordering, delivery, catering, payment processing, and guest engagement through its fully integrated systems. Olo enables restaurants to leverage guest data to improve marketing strategies and optimize service through features like the Guest Data Platform and personalized marketing solutions. By using Olo, restaurants can manage digital orders, reduce fraud, and benefit from insights that drive growth and profitability. With a focus on online sales and customer relationship management, Olo partners with over 700 restaurant brands to enhance their digital capabilities and facilitate profitable growth.

📋 Description

• Lead execution of a portfolio of projects with varying levels of complexity across product domains • Adapt to defined processes to ensure successful customer outcomes • Partner with cross-functional teams, customers, and Olo functional representatives throughout implementation projects • Act as a subject matter expert for specific products and guide customers through product adoption • Champion customer needs when working with multiple stakeholders • Provide troubleshooting and implementation support, escalating issues according to established protocols • Stay current on product changes and updates and understand their impact on business and customer experience • Recommend initiatives to improve implementation velocity with Olo leadership and the Implementation Team • Provide product teams with insights to improve functionality based on customer feedback and implementation experience • Conduct work associated with Professional or Managed Services agreements when required • Report directly to the Senior Manager, Implementation • Guide new and existing restaurant brands as they join the Olo Platform or expand their technology stack

🎯 Requirements

• 3+ years experience managing customer relationships, relevant project or account management work, or integration implementation work • Experience creating an excellent customer experience and demonstrated ability to advocate for customers • Awareness of project management practices • Ability to self-manage toward critical deadlines by leveraging internal stakeholders and/or external partners • Demonstrated experience training relevant customer stakeholders on product best practices • Demonstrated ability to solve problems using available resources and thoughtfully explain problems and resolutions • Demonstrated capacity to consume technical details at varying levels of complexity • Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk • Familiarity with Loyalty and Marketing SaaS products is a plus • Ability to be on-call after-hours and weekends or work a non-traditional shift as business needs arise

🏖️ Benefits

• Fully remote work within the UK • Ability to work flexibly from anywhere within the UK

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