Director, Field Service Delivery

🕒 July 14

🏄 California – Remote

🏄 California – Remote

💵 $124.8k - $156k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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Omnidian

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Omnidian is a leader in providing comprehensive solar solutions for commercial and residential developers, owners, and investors nationwide. The company offers proactive monitoring and intelligent diagnostics, as well as guarantees for system performance with a robust service network. They specialize in investment protection and expert support, ensuring maximized system uptime and return on investment (ROI) for their clients. Omnidian serves over 200 of the nation’s leading commercial solar owners and operators, offering their award-winning proprietary technology to streamline solar needs.

📋 Description

• Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. • You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. • This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs.

🎯 Requirements

• 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks. • Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models. • Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms. • Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics. • Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field.

🏖️ Benefits

• Comprehensive Health Coverage: Your well-being is our priority. We cover 100% of health insurance monthly premiums for employees and 50% for your dependents. • Performance Bonus: Exceptional work deserves exceptional rewards. You’ll be eligible for bonuses that reflect your contributions to our collective success. • Equity Stake: We offer stock options so you can share in the long-term value you help create as we shape the future together. • Continuous Growth: We are a learning organization. To support your evolution, we provide up to $500 in annual learning reimbursement for courses, certifications, or conferences. • Family medical, dental, vision, disability, 401(k) administration and $1k match per year. • 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years.