Tier 3 Engineer

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🔥 0 minutes ago

🐊 Florida, Massachusetts, +2 more states – Remote

🐊 Florida – Remote 🍂 Massachusetts – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote

💵 $75k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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On Call Compliance Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2003

🔒 Cybersecurity

📋 Compliance

🤝 B2B

Cybersecurity • Compliance • B2B

On Call Compliance Solutions is a managed IT and cybersecurity firm that provides all-inclusive "Done For You" technology services for small and mid-sized businesses. They offer managed IT, cloud solutions, backup/failover and business continuity, managed telephony and websites, and internet marketing, with a strong focus on cybersecurity and regulatory compliance (DFARS/NIST SP 800-171/CMMC, HIPAA, ITAR/EAR). Operating from offices in Tallahassee, Jacksonville, and Virginia Beach, they deliver flat-fee, proactive IT management and compliance consulting to help clients avoid breaches and maintain continuous operations.

📋 Description

• Proactively administer and maintain client environments, including Windows Server, Active Directory, Microsoft 365, Entra ID/Azure AD, virtualization platforms, backup systems, and core infrastructure; keep systems healthy, patched, monitored, and operating with minimal recurring issues and downtime. • Own escalated support tickets and infrastructure tasks from diagnosis through completion, including root-cause troubleshooting, permissions, onboarding/offboarding, server maintenance, line-of-business application support, and small-to-mid-sized technical projects; document work clearly and communicate effectively with clients and internal teams. • Improve client security and resilience by enforcing standards for patching, MFA, endpoint hygiene, backup verification, disaster recovery readiness, system documentation, and change control; identify risks early and recommend practical remediation steps that improve stability, security, and long-term service quality. • Other relevant duties as assigned.

🎯 Requirements

• 3+ years of hands-on systems administration, infrastructure support, or MSP engineering experience • Strong experience with Windows Server, Active Directory, Microsoft 365, DNS, DHCP, virtualization, backup/recovery, and endpoint management • Working knowledge of networking fundamentals, including switching, routing, VPNs, firewalls, and remote access • Experience with ticket-driven service delivery, documentation, patch management, and proactive maintenance • Strong troubleshooting skills with the ability to communicate clearly to both technical and non-technical users. • MSP experience supporting multiple client environments • Experience with Azure, Entra ID, Intune, and cloud migrations • Familiarity with business continuity and disaster recovery testing • Experience working in security-conscious or compliance-driven environments • Relevant Microsoft, CompTIA, or vendor certifications.