Forward Deployed Engineer

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👷🏻‍♀️ Engineer

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Infinitus Systems, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Healthcare Insurance • SaaS

Infinitus Systems, Inc. is a company that offers an innovative healthcare AI platform designed to automate the collection of data traditionally gathered through manual phone calls. Their AI technology, including AI agents and copilots, facilitates interactions with payors and PBMs on behalf of healthcare providers, enhancing processes such as benefit verification, prior authorizations, and prescription follow-ups. Infinitus serves a range of healthcare entities, including ambulatory surgery centers, health systems, labs and diagnostics, and specialty pharmacies. By improving data quality, cutting costs, and ensuring faster implementation, Infinitus empowers healthcare providers to allocate more resources to patient and provider engagement.

📋 Description

• Work within customer systems to build production applications with our Studio and Lens platform ensuring that these products meet customer requirements. • Deliver technical artifacts for customers like MCP servers, sub-agents, and workflows etc that will be used in production workflows. • Provide white glove deployment support for Infinitus products in enterprise environments. • Identify and codify repeatable deployment patterns and contribute insights back to our Product and Engineering teams. • Maintain strong knowledge of the latest developments in LLM capabilities, implementation patterns, and AI product development stacks. • Define agentic best practices and guide customers through AI adoption. • Build long term relationships with customers and proactively identify new opportunities for AI deployment throughout the lifecycle of an engagement. • Be a champion for Infinitus’s mission in the field.

🎯 Requirements

• 8+ years of experience in a technical, customer facing role such as Forward Deployed Engineer, or as a Software Engineer with consulting experience. Former technical founders are also encouraged to apply. • Production experience with LLMs including advanced prompt engineering, agent development, evaluation frameworks, and deployment at scale. • Strong programming skills with proficiency in Python (and ideally in one or more additional languages like Typescript, Java, etc) and experience shipping production applications • High agency with an ability to navigate ambiguity present in complex organizations. • High cooperation mindset for cross-organizational collaboration, balancing competing priorities with integrity. • Passion for advancing safe, beneficial AI systems through creative technical applications. • Strong communication skills to conduct discovery with customers and to convey technical concepts to diverse stakeholders while maintaining a low ego and collaborative approach.

🏖️ Benefits

• Hybrid work (SF office Mon/Tues/Thurs) + catered lunches (Bay Area Positions only*)* • Competitive salary, equity, and 401(k) • Wellness stipend & great benefits (medical, dental, vision) • Generous PTO & parental leave • Bi-annual offsites & a collaborative, mission-driven culture